SUSIE

EDICK

ad3cbn@r.postjobfree.com

847-***-****

Highland Park, IL 60035

I've been managing a dental office for over 16 years. My job description includes billing, accounts receivable, scheduling and recalls. Correspondence with patients and working with insurance companies. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL SUMMARY

Dr. Andrew Altman - Office Manager

Highland Park, IL • 08/2007 - Current

WORK HISTORY

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Identified and communicated customer needs to supply chain capacity and quality teams.

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Defined clear targets and objectives and communicated to other team members.

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SKILLS

• Technical Support

• Report Preparation

• Documentation

• Performance Improvement

• Account Reconciliation

• Office Management Software

• Scheduling

• Office Supplies and Inventory

• Customer Relations

• Client Correspondence

• Handling Complaints

• Billing and Invoicing

• Written Communication

• Calendar Management

• Administrative Oversight

• Administration and Operations

• Credit and Collections

• Mail Handling

• Customer Service Management

• Clerical Support

• Organizational Skills

Carroll College

Waukesha, WI

No Degree: Business, Psychology

EDUCATION

Contact this candidate