CAMERON J. OAKLEY

Overland Park, Kansas, *****

Phone: 321-***-**** Email: ad3cb2@r.postjobfree.com

Detail-oriented and customer-focused IT Specialist with 5 years of hands-on experience in technical troubleshooting, system administration, healthcare experience, and network maintenance, delivering timely and effective IT solutions to meet organizational needs. attention to detail with a keen eye for identifying and rectifying potential problems. With 6 years in strong customer service and client satisfaction skills. Seeking a challenging position where I can leverage my problem-solving skills, attention to detail, and strong communication. With a passion for innovative technologies and a dedication to quality customer service gain valuable knowledge and skills in IT troubleshooting:

Technical Troubleshooting: Proficient in diagnosing and resolving hardware, software, and network issues in a timely manner. Skilled in using diagnostic tools and problem-solving methodologies to ensure efficient system solutions by analyzing complex IT challenges, developing innovative solutions, and implementing them effectively to improve system performance.

System Administration: Experienced in configuring, maintaining, and securing servers and network infrastructure. Proficient in system monitoring, backup, and recovery procedures.

Attention to Detail: Meticulous in identifying errors, inconsistencies, and vulnerabilities in systems. Committed to maintaining data accuracy and system reliability.

Customer Service: Dedicated to providing exceptional customer service and ensuring client satisfaction. Effective at listening to clients' needs and addressing their concerns in a timely and professional manner, while collaborating with cross-functional teams projects. With strong verbal communication skills, enabling clear and concise explanations of technical issues to non-technical users.

Work Experience

Technical Solution Analyst, Oracle Cerner, Kansas City, MO (March 2019- May 2023)

Duties:

oProvided investigations using HL7 messages, ePerscribe, eClinicalWorks and other healthcare data protocols.

oCompleted investigations by gathering information, solving tools, shadowing end users, and testing workflows internally and externally.

oProvided support to the client’s solution, responding to requests or improvements from users, acting as a focal point resource for key internal or client meetings planned.

oAssisting end users via phone, Zoom, Microsoft Teams, and Google Meet

oPrioritized work balancing client and business needs and collaborating across teams to ensure issues are addressed throughout the lifecycle of an investigation.

oLogging Jira service desk Tickets for client system issues, documenting and providing solutions for the client end users.

oAssisted in system wide project in updating client accounts to a cloud model, assisting clients through on how to update all provider accounts, and introducing new walkthroughs of the new application.

oEducated new team associates training on all team supported solutions.

oParticipated in a call rotation/ Help desk call center.

Computer Information System Internship, Fort Leavenworth Unified School District 207, Leavenworth, Kansas (February 2018 - April 2018)

Skills learned:

oKnowledgeable of both Android and Apple Products including iPhone, MacBook’s, Android phones, and Chrome Books

oAssisted in financial research in purchasing future student technologies such as Chromebook laptops.

oPerformed technical support in imaging school computers ready for use in the next school semester.

oEducated in Web design, JavaScript Programming, Photoshop, MySQL, and Computer Maintenance, Routing protocols.

oAssisting in equipment installment for user workstations

oServer hardware management, such as installing new server racks and cable management.

Mobile Sales Associate and Customer Support, The Revenue Optimization Companies (T-ROC), Walmart, Leavenworth, Kansas (July 2017 - January 2018) :

oAssisting with customers on searching for the latest mobile devices while also providing technical support regarding issues with both apple and android devices.

Meals on Wheels Home-Delivered Meals to homebound seniors Leavenworth, Kansas (2016 - 2017)

Education

University of Saint Mary, Leavenworth, Kansas, Bachelor of Science, Major: Computer Information System (CIS) (August 2018)

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