Cynthia G. Cade

ad3ca3@r.postjobfree.com • LinkedIn

Chicago, IL • 773-***-****

Summary

Quality Assurance & Quality Systems Leader

Highly motivated and accomplished engineering and quality assurance professional with a career emphasis on applying process improvements across various elements of an organization. Demonstrated experience in exceptionally evaluating processes to optimize the performance of existing operations. Strong ability to think strategically and execute tactfully to meet client needs. Sharp analytical thinker with a drive to create innovative solutions. Dynamic and interpersonal team leader with a proven history of collaborating cross-functionally to reach a company’s quality objectives.

Areas of Expertise

•Quality Management System Development

•Root Cause Analysis/CAPA

•Leadership & Training

•Risk Mitigation

•Quality Management System Auditing

•Key Performance Indicators (KPIs)

•Data Analysis

•Supplier Development

•Process Improvements

•Coaching / Consulting

•Compliance/Regulatory (cGMP/FDA/EPA)

Accomplishments

●Effectively applied quality tools to drive continuous improvements within designated areas.

●Established and streamlined Quality System documentation (Standard Operating Procedures (SOPs) and Work Instructions.

●Certified over 1600 companies to the ISO 9001, QS-9000 and ISO 14001 Quality System Standards.

Career Experience

Concepts in Quality, Chicago, IL 2010 – Present

Quality Assurance Consultant

Lead efforts to establish, track, report, and analyze key quality metrics and key process indicators to improve quality systems. Consult on defining and developing processes for OEM manufacturers, from incoming sales contracts to delivery. Evaluate production processes for compliance with quality standards, ISO 9001 and ISO 14001. Identify areas for improvement and apply appropriate corrective actions and risk assessments to drive compliance.

●Leveraged operational practices to reduce process scrap and waste by a minimum of 30%.

●Successfully addressed supplier nonconformities, reducing rework 30% - 60%.

●Improved client systems to effectively address customer complaints, leading to 25% - 50 %

reduction of total complaints.

●Conducted highly effective Internal Audits to improve consistency among processes and personnel

performance.

●Championed efforts to implement continuous improvement(s).

Avlon Industries, Melrose Park, IL 2022

Quality Assurance / Quality Control Manager

Managed a team of Quality Control Chemists and Quality Assurance Technicians for an agenda of assignments. Facilitated activities among R & D, Quality, Purchasing, Production, and Marketing operations to support the commercial success of new products. Reviewed and released product batches per requirements. Resolved production quality and product quality issues. Coordinated a supplier quality assurance program to improve supplier quality.

●Applied quality standards, policies, and procedures to increase process compliance and efficiency.

●Launched system improvements and correction efforts for suppliers, customer complaints, and manufacturing processes.

●Successfully reduced nonconformities between 30%-60%.

Intertek, BSI, DQS, QMI, SGS Quality System Registrars, Herndon, VA./Chicago, Ill./Cleveland, OH/ Toronto, CA 2001 – 2010

Quality Systems Lead Assessor

Led ISO 9001 and QS 9000 Quality System audits for various OEM manufacturers, including Automotive; Chemicals; Plastics (Injection Molding and Film); Medical Devices; Metal Stamping; Electronics; Rubber; and Consumer Products. Trained and onboarded new hires on auditing quality systems, and acceptable auditing practices.

●Successfully achieved and maintained client satisfaction levels above 90%

Additional Experience:

Quality Systems Lead Assessor, KPMG, Chicago, IL

Product Development Manager, Soft Sheen Products, Chicago, IL

Process – Project Engineer, Kraft Foods, Glenview, IL

Education & Certifications

Bachelor of Science in Chemical Engineering

Illinois Institute of Technology, Chicago, IL

Quality Systems Lead Auditor: ISO 9001:2015; ISO: 14001:2015

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