Customer Service Representative
Resume:
Christopher F. Fossedal (MBA)
*********@********.***
Honesty, Loyalty, Empathy, Creativity, Perseverance Knowledge, Skills, and Abilities:
• Innovative thinker
• Attention to detail
• Leadership skills
• Excellent written and verbal communication
• Customer service experience
• Legal research experience
• General office and computer skills
Non-native basic language:
Japanese (JLPT N5)
Patent Pending:
63/497,841
Professional Experience:
Allied Universal Services Security Professional
October 2023 – December 2023 (40 hours/week)
Full-time graveyard and on-call shift. Drive to PUD sites through Snohomish County, check for suspicious activity and security vulnerabilities. Monitor security screens and check alarms for breaches. Requires endurance, confidentiality, and attentiveness to physical surroundings. Mukilteo School District Paraeducator
October 2021 – September 2023 (40 hours/week)
Assist homeroom teacher with classroom cleanliness and curriculum. Provide 1:1 assistance to assigned students with special needs. Measure and assist students with IEP goals. Work with other para educators as a team under leadership of teachers and administration. Ensure physical safety of students under care. Requires endurance, confidentiality, attentiveness to physical surroundings, and trust working with vulnerable persons.
VXI Global
August 2021 - September 2021 (40 hours/week) Customer Service Representative
(Remote, Temporary)
Government contracting job through private firm to assist phone call overflow. Received calls from EBT clients needing help accounts. Met expectations of quality service of 87-95 average according to QA and work extra minutes to finish calls.
Requires confidentiality of government and personally identifiable information. Albertsons
May 2021 - July 2021 (40 hours/week) Deli Clerk
Processed deli meats and cheeses in fast-paced environment. Stocked other food items (salads, chips, etc.). Processed chicken from ovens and deep-friers. Cleaned dishes, floors, and workplace. Kroger/QFC
February 2020 - May 2021 (40 hours/week) Fuel Clerk / Associate Mukilteo, WA
Operated fuel center. Served customers with pumps and POS transactions. Enacted protocols for technology, paper filing, and customer service. Performed daily safety inspections and opening/closing protocols. Stock and cycle inventory. Cleaned and maintained pumps. Cleaned site of chemicals and disposed waste. Parkview Motel
August 2016 - November 2016 (56 hours/week) Front Desk Agent Richland Center, WI
Responsible for greeting and checking in guests. Operated manual cash register. Made refunds and dealt guest requests. Washed laundry, cleaned, and resupplied rooms daily. Landscaping. Subcontracted on roofing during employment.
Family Policy Institute of Washington
June 2016 - August 2016 Internship
Lynnwood, WA
Database entry including the maintenance of accurate petition signatures on Microsoft Excel. Education and Credentials:
Western Governors University
July 2023 - September 2023
MBA: General Business Administration
Western Governors University
November 2022 - March 2023
Bachelor’s degree: Business Science in Marketing Management
3.26 GPA
Central Washington University
November 2018 - February 2019
Pre-Law (8 credits)
• 3.8 GPA
Edmonds Community College
December 2009 - June 2016
Associate’s degree: AA/ATA Paralegal
2.62 GPA
NFPA Paralegal Core Competency Exam
January 2024
Score 583/700
Praxis ParaPro Assessment
August 2023
Score 480/490
ASVAB
May 2009
98 Percentile
Volunteering and Organizations:
Alpha Beta Gamma (Honor Society)
May 2023
Knights of Columbus
August 2004
North American Martyrs Parish
October 2011 - April 2019
Seattle, WA
Choir Member
Mukilteo Public Library
October 2003 - September 2005
Mukilteo, WA
Assistant Librarian
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