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Customer Service Representative

Location:
Seattle, WA
Salary:
$50,000
Posted:
February 04, 2024

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Resume:

Christopher F. Fossedal (MBA)

425-***-****

ad3c98@r.postjobfree.com

Honesty, Loyalty, Empathy, Creativity, Perseverance Knowledge, Skills, and Abilities:

• Innovative thinker

• Attention to detail

• Leadership skills

• Excellent written and verbal communication

• Customer service experience

• Legal research experience

• General office and computer skills

Non-native basic language:

Japanese (JLPT N5)

Patent Pending:

63/497,841

Professional Experience:

Allied Universal Services Security Professional

October 2023 – December 2023 (40 hours/week)

Full-time graveyard and on-call shift. Drive to PUD sites through Snohomish County, check for suspicious activity and security vulnerabilities. Monitor security screens and check alarms for breaches. Requires endurance, confidentiality, and attentiveness to physical surroundings. Mukilteo School District Paraeducator

October 2021 – September 2023 (40 hours/week)

Assist homeroom teacher with classroom cleanliness and curriculum. Provide 1:1 assistance to assigned students with special needs. Measure and assist students with IEP goals. Work with other para educators as a team under leadership of teachers and administration. Ensure physical safety of students under care. Requires endurance, confidentiality, attentiveness to physical surroundings, and trust working with vulnerable persons.

VXI Global

August 2021 - September 2021 (40 hours/week) Customer Service Representative

(Remote, Temporary)

Government contracting job through private firm to assist phone call overflow. Received calls from EBT clients needing help accounts. Met expectations of quality service of 87-95 average according to QA and work extra minutes to finish calls.

Requires confidentiality of government and personally identifiable information. Albertsons

May 2021 - July 2021 (40 hours/week) Deli Clerk

Processed deli meats and cheeses in fast-paced environment. Stocked other food items (salads, chips, etc.). Processed chicken from ovens and deep-friers. Cleaned dishes, floors, and workplace. Kroger/QFC

February 2020 - May 2021 (40 hours/week) Fuel Clerk / Associate Mukilteo, WA

Operated fuel center. Served customers with pumps and POS transactions. Enacted protocols for technology, paper filing, and customer service. Performed daily safety inspections and opening/closing protocols. Stock and cycle inventory. Cleaned and maintained pumps. Cleaned site of chemicals and disposed waste. Parkview Motel

August 2016 - November 2016 (56 hours/week) Front Desk Agent Richland Center, WI

Responsible for greeting and checking in guests. Operated manual cash register. Made refunds and dealt guest requests. Washed laundry, cleaned, and resupplied rooms daily. Landscaping. Subcontracted on roofing during employment.

Family Policy Institute of Washington

June 2016 - August 2016 Internship

Lynnwood, WA

Database entry including the maintenance of accurate petition signatures on Microsoft Excel. Education and Credentials:

Western Governors University

July 2023 - September 2023

MBA: General Business Administration

Western Governors University

November 2022 - March 2023

Bachelor’s degree: Business Science in Marketing Management

3.26 GPA

Central Washington University

November 2018 - February 2019

Pre-Law (8 credits)

• 3.8 GPA

Edmonds Community College

December 2009 - June 2016

Associate’s degree: AA/ATA Paralegal

2.62 GPA

NFPA Paralegal Core Competency Exam

January 2024

Score 583/700

Praxis ParaPro Assessment

August 2023

Score 480/490

ASVAB

May 2009

98 Percentile

Volunteering and Organizations:

Alpha Beta Gamma (Honor Society)

May 2023

Knights of Columbus

August 2004

North American Martyrs Parish

October 2011 - April 2019

Seattle, WA

Choir Member

Mukilteo Public Library

October 2003 - September 2005

Mukilteo, WA

Assistant Librarian



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