Customer Service General Manager
Resume:
WORK EXPERIENCE
Server
Colton's Steakhouse and Grill - West Plains, MO
May 2019 to Present
• ensures that patrons have an enjoyable dining experience by providing quality customer service
• work in the front of the business taking orders
• serving food and drinks and removing dinnerware from the table in a timely manner. General Manager
Firehouse Subs
January 2018 to May 2019
• Teaching and motivating
• Helping set the pace during lunch/dinner rushes
• Managing staff of 20 - 25 people
• Local marketing for catering, along with catering prep and delivery
• Handling customers
• Food ordering and inventory counting, maintaining food cost goals
• Schedule making, maintaining labor cost goals
• Bank deposits
• Excellent menu and product knowledge
EVS Tech
Freeman Hospital - Joplin, MO
August 2018 to December 2018
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Sweeps, scrubs, mops and polishes floors.
• Vacuums carpets, rugs and draperies.
• Shampoos carpets, rugs and upholstery.
• Dusts and polishes furniture and fittings.
• Cleans metal fixtures and fittings.
• Empties and cleans trash containers.
• Disposes of trash in a sanitary manner.
ABIGAIL
EDMONDSON
Joplin, MO 64801
**********@*****.***
Authorized to work in the US for any employer
• Cleans wash basins, mirrors, tubs and showers.
• Wipes down glass surfaces.
• Makes up beds and changes linens as required.
• Realigns furniture and amenities according to prescribed layout.
• Responds to guest queries and requests.
• Responds to calls for housekeeping problems, such as spills and broken glasses. Assistant Manager
Rib Crib - Siloam Springs, AR
October 2007 to July 2017
• Supported the General manager by providing direction and support to hourly employees within franchised or corporate establishments by either performing or supervising the following duties throughout a standard 50 to 55 hour week
• Knowledgeable in current Company policies, practices and industry standardsas they pertain to the organization and their impact on the organization as a whole
• Responsible for training, monitoring and implementing operational standards to ensure that employees are adequately trained and customer satisfaction isguaranteed.
• Assisted the General Manager in recruitment, selection, promotion, employee relations and scheduling relating to individual performance and business needs.
• Coordinated the preparation, cooking and packaging of food orders as needed.
• Monitored food cost and quality controls by reducing waste through the correctuse of purchasing, receiving, storage, preparation, food labeling and rotationprocedures.
• Recorded and analyzed cash flow, movement of inventory, labor costs and cost of sales on a daily basis.
• Observed all state and federal regulations as required by law to ensure thehealth and well being of employees and/or guests.
• Administer Progressive Discipline Policy according to guidelines. Lead by demonstrating a willingness to assume any responsibility or perform any task (“shift to assist”) regardless of nature to demonstrate that teamwork is part of the operating culture.
Cashier/Sales Associate
Muncy's Supermarket - Lockwood, MO
2009 to July 2013
Cashier
Dollar General - Greenfield, MO
2006 to 2007
EDUCATION
None
Missouri Southern State University
August 2007 to May 2010
Certificate in Dual credit
Missouri State University-Springfield
August 2004 to May 2007
High School Diploma
Greenfield R-IV High School - Greenfield, MO
May 2007
SKILLS
Tva (4 years)
Inventory (4 years)
Sales (10+ years)
Housekeeping
Cleaning
Time Management
Customer Service
Server
training
POS
fast learner
Powerpoint
Organizational Skills
Microsoft Excel
Cooking
MS Office
Word
Microsoft Office
ADDITIONAL INFORMATION
Strong analytical and problem-solving skills. Experienced in back & front of house operations, bar tending, catering, hourly manager, corporate trainer and Assistant General Manager.
ServSafe Certification
Corporate trainer/developer
*Professional Skills
Knowledgeable in office equipment such as computer, scanner, copier, fax machine, and phones.
Well organized, energetic and efficient.
Self-motivated, assertive and can quickly learn new procedures and methods.
Professional demeanor.
Dependable - can work without supervision; able to follow directions, both oral and written.
Able to work under pressure and meet deadlines.
*Interpersonal and Teamwork Skills
Work well with a diverse group of people.
Honest, friendly, excellent communication skills.
Demonstrated accuracy, and attention to detail.
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Work well in a team environment.
Committed to assisting others.
Superior interpersonal skills resulting in excellent guest interaction.
*Computer Skills
Above average skills with MS Office programs
Able to use Windows Operating Systems.
Ordering supplies, sales and goal oriented. Inventory, scheduling.
Business correspondence writing letters and memos, editing for content, spelling and grammar.
Able to learn new software applications with ease.
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