ANDRE C. THOMAS

*** *****-**** **. ********, RI 02921. Phone: 401-***-**** Email: ad3c77@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated retail manager with 20+ years of experience in large volume stores, home centers, and discount companies; Consistently achieved record-high customer satisfaction rankings; improved loss prevention and shrink numbers; Respected manager and leader of customer-focused teams; Modeled and ensured the execution of all safety, security, quality and store operations policies.

SKILLS

Recruitment & Staffing

Benefits Administration

Training Program Development

Employee Coaching & Mentoring

Performance Management Systems

Statistical Report

Work history

Wickford Appliances

Business Development

Sales and Service

Outside Sales involved in Sales to All government agencies and all Assisted living agencies in the State of Rhode Island and Southern Mass, and Northern Conn.

American Merchandise Resources. April2016

Regional Marketing Manger. January 2021

Acct. HUSQVARNA, SAMSUNG

. In charge of Sales, Training, Merchandising of the big three retailers, Lowes Home Depot, Best Buy

Teach,trained and developed Area Boston South total velocity A+ plus stores total volume over 45 million in sales.

Wal-Mart - Whitinsville, MA May 2011 - Current

Assistant Store Manager/Overnight Manager

As of September 2014, in charge of all overnight activities

Manage all hardlines personnel within the store from training to sales

Oversee and execute sales penetration and profit execution of the hardlines zone within the store

Global involvement of store operations and execution

Implemented a new training program for all new associates via on-board training

Store volume of $88 million in 2013, with a shrink level of .45 %

Lowes Home Improvement - Warwick, RI September 2000 - March 2011

Operations Manager

Managed all store operations, sales goals, training, and fostered a “can do” culture for all associates

Supervised all assistant managers and merchandise department heads of the store

Supervised the specialty departments of the store operations, sales, and the installed sales processes

Average store sales of $45 million yearly; maintained a shrink goal of 1 percent or less

Home Depot - Taunton, MA February 1994 - May 2000

Assistant Manager

Managed the hardware, building materials, millwork, flooring, kitchen and bath, and tool areas of the store, from sales to profitability

Helped create a culture of excellent customer service, and strong customer focus

Managed all product ordering and training of all associates in the departments I managed

EDUCATION

College of St. Joseph The Provider - Rutland VT: Associate of Art; Liberal Arts

Argosy University: Human Resources Business Administration

Southern New Hampshire University: Physiology; Human Resources Business Administration

ACHIEVEMENTS & AFFILIATIONS

Awards for Excellence in Customer Service Sales and Loss Prevention

Appointed Training Manager; Award for Trouble Shooting

Team Building: Champions vs. Champions Mentorships National Coalition of Ministry to Men

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