Casey McCune

Douglasville, GA *****

ad3c6v@r.postjobfree.com

+1-816-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Ansley Golf Club - Buckhead, GA

September 2023 to Present

• Greets members and guests as they enter the Club and Dining Room areas.

• Guides members to appropriate areas of the Club and to designated tables in the dining area.

• Addresses all members in a professional manner and by name if possible.

• Answers telephone calls promptly and courteously and directs all calls to the appropriate areas.

• Provides members with accurate information about Club events and directs any further questions to the appropriate individual or department.

• Takes reservations and inputs information into the POS system.

• Communicates any wait time for a reservation with the member or guest.

• Takes “take-out” orders and enters them in the POS system.

• Stays current with the Dining Room Menu offerings.

• Takes ownership of member issues and follows problems through to resolution.

• Engages in making sincere, friendly, and personal interactions with membership and guests to ensure they are happy with food and service.

• Performs clerical duties such as handing out Application Packets, filing, and copying.

• Keeps work areas clean, organized and stocked with essentials throughout the shift.

• Effectively communicates with all staff to ensure member service is top of the line.

• Follows the service mission statement to the fullest.

• Completes other duties as assigned by supervisor or management. Hostess

Ansley Golf Club - Buckhead, GA

June 2023 to Present

• Greets members and guests as they enter the Club and Dining Room areas.

• Guides members to appropriate areas of the Club and to designated tables in the dining area.

• Addresses all members in a professional manner and by name if possible.

• Takes reservations and inputs information into the POS system.

• Communicates any wait time for a reservation with the member or guest.

• Takes “take-out” orders and enters them in the POS system.

• Wipes down menus.

• Ensures smooth operation of dining room flow.

• Monitors table rotation.

• Stays current with the Dining Room Menu offerings.

• Assists servers when busy by clearing, busing, and resetting tables.

• Takes ownership of member issues and follows problems through to resolution.

• Engages in making sincere, friendly, and personal interactions with membership and guests to ensure they are happy with food and service.

• Follows the service mission statement to the fullest.

• Completes other duties as assigned by supervisor or management. Hostess

Carrabba's Italian Grill - Fredericksburg, VA

April 2023 to June 2023

• Courteously answer phone calls, welcome and seat guests, and present menus

• Prepare seat arrangements and organize reservations to ensure guest satisfaction

• Monitor dining room for proper cleanliness and supply levels

• Follow up with diners to ensure their satisfaction and address any additional requests C-17 Loadmaster

Air Force - Dover AFB, DE

October 2017 to December 2022

C-17 instructor loadmaster, with about 1700 flight hours, moved close to 2 million pounds of cargo, deployed to Ali al Salem December 2018 to March 2019 and Al Udeid May 2021 to July 2021.

• Accomplishes initial pre-flight of aircraft according to flight manuals

• Pre-flights specific aircraft systems such as restraint rail and airdrop equipment

• Operates radios, pre-flights aerospace ground equipment, and applies external power to the aircraft

• Performs in-flight and special mission specific duties as required

• Supervises aircraft loading and offloading

• Uses equipment such as 25K, 40K, and 60K loaders; forklifts; and winches

• Ensures cargo and passengers are loaded according to the load distribution plan

• Directs application of restraint devices such as restraint rails, straps, chains, and nets to prevent shifting during flight

• Checks cargo, passengers, and troops against manifests Cashier/Cook

Firehouse Subs - Stafford County, VA

August 2012 to August 2015

• Greet customers in a friendly and courteous manner, taking orders accurately and efficiently

• Prepare food items according to company recipes and standards

• Maintain cleanliness of the restaurant, including wiping down counters, sweeping floors, stocking shelves, and cleaning bathrooms

• Operate cash registers and handle money transactions with accuracy

• Assist in unloading deliveries and organizing stockroom inventory

• Follow all safety and sanitation guidelines when handling food and beverages

• Ensure that all customer orders are accurate and delivered on time

• Provide excellent customer service by responding to customer inquiries and complaints in a timely manner

Education

High school diploma

Colonial Forge High School - Stafford County, VA

September 2012 to June 2015

Skills

• DoD Experience

• Leadership

• Military Experience

• Information Security

• Communication skills

• Computer literacy

• Live chat

• Time management

• Typing

• Classroom experience

• Supervising experience

• Microsoft Excel

• Special operations

• Customer service (10+ years)

Certifications and Licenses

Secret Clearance

Assessments

Social media — Proficient

July 2022

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Bartending — Proficient

December 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Food service: Customer situations — Proficient

December 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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