SIMRANJEET KAUR

**** *** *** **, ********, AB · +1-431*******)

ad3c64@r.postjobfree.com

PROFESSIONAL SUMMARY

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Customer service representative with extensive experience in sales and customer service environment. Handles tasks with accuracy and efficiency. My goal is to apply my strong organizational and communication skills to ensure that all deliveries are made on time and in the most efficient manner possible.

WORK EXPERIENCE

SALES REPRESENTATIVE (MAY/2023 – CURRENT)

THE SOURCE – EDMONTON, AB

Providing excellent customer service, address customer inquiries and resolve any issues or concerns.

Achieving sales target and receiving recognition for my performance

Providing presentations to Retail Managers and Store Associates to educate and train Retail Sales Representatives in the sale and promotion of our product line

Making sure all the devices, accessories and promotional materials are neatly displayed.

Identifying opportunities to upsell and cross-sell.

Staying up to date with the latest promotions and offers

DISPATCHER (MAR/2023 – APR/2023)

RAI DISPATCH – VOLUNTEER EXPERIENCE

Schedule and dispatch drivers and trucks to pick up and deliver loads of goods to customers.

Received new orders, prepared documentation and assigned personnel.

Monitor and track the status of trucks and loads, including their locations, progress and any issues or delays.

Communicate with drivers and customers to provide updates on delivery times and routing.

Provide excellent customer service to callers, including calming and reassuring them in stressful situations.

Familiar with cross border dispatching regulations and practices

Planning city dispatch and assigning daily assignments.

Familiar with dispatch software and communication systems effectively, including expert, load link and avaal.

Maintain accurate records and documentation of all deliveries, including bol, delivery receipts and other paperwork.

STORE ASSISTANT MANAGER (JUNE/2021- MAR/2023)

DAIRY QUEEN – DAVIDSON, SK

Recruiting, training, and managing staff to enforce store values.

Ordering supplies and organizing stock and equipment.

Resolving customer complaints in a friendly and professional manner

Create employee schedules and ensure that shifts are properly staffed.

Collaborate with the restaurant manager to develop and implement strategies for increasing revenue and improving customer satisfaction.

Ensure compliance with health and safety regulations, as well as restaurant policies and procedures.

Prepare reports on restaurant performance and submit them to the restaurant manager.

FOOD SERVICE SUPERVISOR (MAY/2020 – JUNE/2021)

DAIRY QUEEN – DAVIDSON, SK

Supervise food service workers, including cooks, servers, and kitchen staff.

Monitor food preparation methods and portion sizes.

Schedule and receive food and beverage deliveries.

Train and mentor staff members, providing guidance and support as needed.

Maintain a clean and organized kitchen and dining area, ensuring that all areas are properly sanitized and maintained.

CASHIER (MAR/2019 – MAY/2020)

ESSO – OAKVILLE, ON

Greet customers and provide friendly, efficient service.

Operate cash register and process customer transactions, including cash, credit, and debit payments.

Notify management of all customer and POS system issues.

Stock shelves and maintain a clean and organized store environment.

Balance cash drawer and prepare daily sales reports.

Follow safety and security procedures, including monitoring the store for suspicious activity and reporting any incidents to management .

EDUCATION

CHEMICAL LABORATORY TECHNICIAN (MAY/2020)

Sheridan College, Brampton, ON

HIGH SCHOOL DIPLOMA IN NON-MEDICAL (APRIL/2017)

Akal Academy Reeth Kheri, Patiala, Punjab

CERTIFICATIONS

CPR – FIRST AID CERTIFICATE

(ST JOHN AMBULANCE)

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