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Customer Service Support Specialist

Location:
Gastonia, NC
Posted:
February 04, 2024

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Resume:

Marcus A. Sadler

**** ***** *** *****, ********, NC 28052 704-***-**** ad3c5k@r.postjobfree.com

Profile

Self- motivated with substantial years of pertinent experience related competencies in child, adult, and family services. Detailed oriented individual who exemplifies professionalism and the ability to manage multiple projects and task. Demonstrated history of successful program administration, case management and fiscal management

Experience

Sales Representative Smallmart Auto LLC, Gastonia, NC 2020 – PRESENT

Exhibits exceptional customer service and interpersonal skills.

Displays active listening skills to best determine customer wants and needs

Exhibits extensive knowledge and passion for vehicles.

PROFESSIONAL PEER SUPPORT SPECIALIST PREMIER SERVICE OF CAROLINA INC., ALBERMARLE, NC 2019 – 2022

Managed daily activities, which includes assisting with basic living skills, money management, supported employment and personal care for infant, adult, and geriatric populations.

Ensured that consumers personal goals and programs are implemented daily.

Administered consumer’s medication appropriately and in a timely fashion.

Observe consumer behavior by maintaining close contact, recording their conditions, and directing appropriate recreational activities.

Maintained consumer’s information, notes, and goals via various operating systems in the office environment.

Utilized excellent and effective verbal and written communication skills to provide quality customer service to consumers and their families.

Responded to age specific issues and data reflective of client’s status using the principle of growth and development.

CERTIFIED PEER SUPPORT SPECIALIST/ QUALIFIED PROFESSIONAL FAMILY INNOVATIONS LLC, CHARLOTTE, NC 2013- 2019

Managed daily activities, which includes assisting with basic living skills, money management, supported employment and personal care for infant, adult, and geriatric populations.

Ensured that consumers personal goals and programs are implemented daily.

Administered consumer’s medication appropriately and in a timely fashion.

Observe consumer behavior by maintaining close contact, recording their conditions, and directing appropriate recreational activities.

Maintained consumer’s information, notes, and goals via various operating systems in the office environment.

Utilized excellent and effective verbal and written communication skills to provide quality customer service to consumers and their families.

Responded to age specific issues and data reflective of client’s status using the principle of growth and development.

SITE MANAGER/QUALIFIED PROFESSIONAL INSPIRATION AND HOPE INC, CLOVER, SC 2016-2018

Managed and supervised numerous sites

Responsible for designing programs, activities and schedules for the youth and adult programs.

Completed monthly evaluations for employees and program participants.

Ensured that programming was high quality and age appropriate while ensuring that each Site Coordinator was using all available resources.

Utilized excellent and effective verbal and written communication skills to provide quality customer service to program participants, their families, and communities.

Established and maintained ongoing relationships with area mental health physicians and ancillary providers.

SUBSTANCE ABUSE COUNSELOR/QUALIFIED PROFESSIONAL QUALITY HOME CARE SERVICES, CHARLOTTE, NC 2012 - 2014

Met with clients to evaluate their health and substance issues.

Identified issues and created goals and treatment plans.

Taught clients coping mechanisms.

Assisted clients with employment searches and career reestablishment.

Lead group therapy sessions.

Referred clients to support groups.

Met with family members and provided guidance and support.

Education

BACHELORS OF ART IN PROFESSIONAL HISTORY 2001 NORTH CAROLINA A&T UNIVERSITY, GREENSBORO, NORTH CAROLINA

CERTIFIED PEER SUPPORT CERTIFICATION 2014 University of North Carolina, Charlotte, North Carolina



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