Susan Bright

**** **** ****** 269-***-****

Niles, MI 49120 Email:ad3c44@r.postjobfree.com

Education: EVEREST ONLINE UNIVERISTY Online Campus

BA Degree earned Jan. 2015

GPA: 4.0

Experience: Alliance /Help at Home

St. Joseph, MI

Caregiver

November 2021-October 2023

Measurement, Inc.

Based in NC (remote)

Remote Scorer

March 2017-June 2023 (seasonal only)

Physicians First Messaging

Remote Operator

Ended in 2022 honorably

TELETECH @ Home Englewood, CO

Call Option Attendant

Routing calls to customers wanting sales, repairs, warranty information, or consumer relations.

June 2010 – 2021

AAA Heathrow, FL

Customer Service Agent/Quality Assurance Agent

Taking calls from stranded motorists and routing them to the correct facility for assistance.

September 2004 – May 2005

AAA Heathrow, FL

Quality Assurance Analyst

Graded 350-400 Agent calls

Created weekly, monthly, quarterly, and annual reports.

Participated in calibrations with client and supervisors.

Gave coaching and feedback to agents.

Assisted in new hire orientation.

May 2005 –October 2007

Programs * Experience for over 40 years in PCs

Experience with Microsoft Word, PowerPoint, Excel, Windows 10 and 11

HR experience, data entry, facilitating meetings, hiring, coaching experience.

Activities * Internet

Church

Reading

Coloring

References Readily available upon request

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