Virgin Hotels Nashville VIP Assistant / Concierge

August 2022 - August 2023

Booked meetings, travel, reservations and submitted expense reports,

Kept a detailed calendar of all VIP guest travel details, preferences, sales dept. request. and oversaw guest stay from start-finish-follow up.

Handled confidential information.

Executed sales, event and guest requests.

Submitted expense reports

Oversaw luxury programs (AMEX, Capital One, Chase)

Managed and performed data entry for Virgin Nashville’s rewards program.

Managed two email boxes.

Organized external and internal bookings such as: car services, dinner + activity reservations, in-room gifts and special events.

United Talent Agency Executive Assistant

February 2020 - September 2020

Supported two A-level music agents by managing day-to-day operations.

Handled confidential information, prepared deal memos, contracts and kept organized records of domestic and international events and offers.

Managed three email inboxes.

Liaison between venues, artist management and agents.

Updated two agent calendars and 20+ client calendars.

Provided detailed data input of ticket sales.

January 2014 - February 2020

The Flying Saucer Draught Emporium Key Manager Server

Provided professional and friendly service by anticipating costumer and restaurant needs.

Worked well under pressure in a fast-paced environment.

Supervised 10+ employees daily.

Maintained health and safety standards.

Ran end-of-day reports, input financial transactions, recorded detailed memos.

Helped with social media + recruitment.