Customer Service Guest Services

MARIO MAIRENA

305-***-**** ad3c3z@r.postjobfree.com MIAMI, FL

Summary

Dedicated and results-oriented professional with over 7 years of experience in restaurant management and guest services. Possess a Computer Networking Technician certificate and a strong desire to transition into the IT field. Fluent in English and Spanish, with a solid foundation in hospitality and a passion for technology.

Experience

CHURCHILL'S SUITE HOTEL MIAMI, FL GUEST SERVICE ESPECIALIST

Managed guest services for 4 floors with 53 units, ensuring a seamless and positive guest experience.

Oversaw housekeeping operations, including quality control and scheduling, resulting in consistently high cleanliness ratings.

Provided exceptional concierge services, including recommendations, reservations, and problem resolution.

LIME FRESH MEXICAN GRILL MIAMI, FL ASSISTANT MANAGER

Handled in-line customers in a polite, courteous, and efficient manner.

Successfully managed daily operations, including staff scheduling, inventory management, and customer service, resulting in a 20% increase in customer satisfaction ratings.

Implemented cost-saving measures in inventory procurement and labor management, resulting in a 15% reduction in operational expenses.

Trained and mentored a team of 15+ staff members, fostering a culture of teamwork and excellence.

Collaborated with the management team to develop and implement effective operational procedures, resulting in improved efficiency and customer service.

Assisted in staff recruitment, training, and performance evaluations, contributing to a motivated and high-performing team.

Skills

Customer service, Food service, Restaurant experience, Communication skills, English, Leadership, Microsoft word, Bilingual, Guest services, Hospitality Management, Computer literacy

Education

FLORIDA CAREER COLLEGE MIAMI, FL COMPUTER NETWORKING TECHNICIAN 07/2023

Currently completing courses in computer science and cybersecurity.

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