Service Agent Customer

MAYRA G. BRODNAX

*** *** ***** **, ****** TX, ***61

214-***-**** ***************@*****.***

Qualifications

Experienced in billing, purchase orders, maintaining training records, and inventory. Four years experience in the Airline Industry.

Experienced in MS Office, Word, Excel, and Power point. Fluent in Conversational Spanish. Hi

Experienced in quality customer service.

PROFESSIONAL EXPERIENCE

Jackson Hewitt-Irving Texas Dec. 2016-Preset

Certified Tax Preparation Specialist

• Prepared and filed personal income taxes for residential customers.

• Attended classes annually to stay current on Federal Tax Law. Irving ISD- Irving Texas

• Guest Teacher

• Covered for regular teachers as needed during the school year. Aug.2018-Aug2019 Worldwide Flight Services-DFW Airport April 2013-July 2016

• Office Assistant for General Manager

• Assisted Manager with monthly billing, accounts payable, maintenance of training records, and uniform inventory. Duties also included welcoming new hires and VIP's.

• Passenger Service agent for Spirit Airlines

• Responsible for ticketing and the on-time boarding of Spirit Airlines flights ATS Feb. 2012-April 2013

• Passenger Service agent for Spirit Airlines

• Responsible for ticketing and the on-time boarding of Spirit Airlines flights Elan Fundraising Feb. 2010-Feb. 2012

• Prepared orders and inventory for online order school supplies

.

EDUCATION

Northlake College

English, 1, 2, 3

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