Front End Collections Specialist
Resume:
Bridgeport, Connecticut
*************@*****.***
ITZEL
SARMIENTO
Front End Collection Specialist
I'm Itzel Sarmiento, front
end collections specialist
for 2 years. I have worked
in Scotia GBS D.R. as a
collections specialist and
always delivered great
results for my team. Work Experience
Education History
Skills
Bilingual
Customer Service experience
Fast learner
Intermediate with Microsoft
Result / Customer focus
Jan 2022 - May 2023
Scotia GBS Dominican Republic
Retail Front End Collector
Handled a high volume of inbound and outbound calls. Work with customers to cure their delinquent accounts. In addition to providing assistance to those that were going through financial hardships. May 2023 - March 2024
Scotia GBS Dominican Republic
Small Business Front End Collector
2016 - 2019
CUNY Eugenio Maria de HOSTOS Community College
Associates in Liberal Arts and Science.
Handled a high volume of inbound and outbound calls. Emailed customers to let them know their delinquency status in their account. Made sure the contact strategy for each queue was met. In addition to meeting and exceeding the goals set quaterly within the Fiscal Year.
Contact this candidate