Highly motivated and skilled Territory Operations & Program engineer with a proven

track record in operations management, customer service, and team leadership. Seeking a challenging opportunity to utilize my expertise in distribution operations, drive service excellence, and optimize operational efficiency Operations Management

Team Leadership

Customer Service

Data Analysis

Problem-Solving

Customer Service

Decision-Making

Business Acumen

Regulatory Compliance

A S S O C I A T E L E A D ( O P E R A T I O N S & PROGRAM ENGINEER )

+917********* · ad3buz@r.postjobfree.com

LinkedIn- https://rb.gy/1jvznm

Rahul Upadhyay

PROFESSIONAL EXPERIENCE

SKILLS

Process Optimization

Communication

SAAS Hands On

Associate Lead Engineer ( Operations & Program Engineer) Repos Energy India Pvt. Ltd. 2020 - Present

Managed all operational activities within the assigned 3+ States, including fuel distribution, logistics, fleet management, and inventory control,reveneue generation,manpower hiring and vendor management,P&L of states according to KPI’s and MIS

Successfully led a team of service technicians of 50+ delivery personnel, and operational staff, including staffing, scheduling, training, and performance management.

Ensured high service standards and achieved customer satisfaction through effective complaint resolution, customer support, and timely servicesand reduced TAT by 50% .

Optimized operational processes by 20% and workflows, resulting in increased efficiency, cost savings upto 10% in 3 states, and productivity improvements. Monitored and analyzed operational data and metrics to identify areas for improvement and implemented corrective actions hands on SAAS tools. Conducted detailed reviews of drawings, ensuring a comprehensive understanding of the scope as per the Bill of Quantities (BOQ), and effectively communicated this information to customers.

Developed and implemented strategies to drive revenue growth from service, sales and attained 1.7x growth in 3 state, expand customer base, and increase market share.

Validated materials received from the warehouse against orders/BOQ Junior Quality Engineer

Paracasa interio Pvt Ltd. 2019-2020

High-end furniture, adept at QC from raw materials to delivery. Skilled at data analysis, root cause investigation, and cross-departmental collaboration. Reduced defects 15% through proactive QC and innovative strategies Engaged, interacted, and built professional relationships with Design professionals, Production, Warehousing, and Installation teams. Directed the Installation team to safely execute work according to the design plan

Worked closely with the internal Production team, Logistics team, and Vendor supply team to ensure a high standard of execution and customer experience Addressed customer concerns by coordinating with internal stakeholders and providing timely resolutions

Liverpool John Moores University, England (U.K.)

MBA (Operations and supply chain management)

2023-2025 - Pursuing

Rajasthan Technical University, Kota, Rajasthan

B.Tech/B.E. (Mechanical Engineering)

2015-2019 - 70%

E D U C A T I O N

12th, CBSE, English (PCM)

2014-2015 - 70-74.9%

Courses & Certifications

L A N G U A G E S

English

Urban Hindi

Rural HIndi

German (Basic)

SAE BAJA member

Lean Six Sigma Green Belt Training Programme KPMG

Python developer - Datamites, Bangalore

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