Karla De Leon
Los Angeles, CA ***** • 424-***-**** • *****.****@*****.***
Professional Summary
Proficient administrative professional experienced in data entry, document management, and file preparation. Top-notch communicator with good time management and problem-resolution skills. Expertise in EDI, SKU Vault, Amazon, Walmart, Shopify, Wayfair, Home Depot vendor processing.
Skills
International Shipping
Order Fulfillment
Package Tracking
Inventory Management
Shipping Management
Office Administration
Data Processing
Spreadsheet Management
MS Office
Administrative Support
Guest Services
POS System Operation
Refund Handling
Cash Handling
Customer Service
Work History
E-Commerce Specialist, 04/2023 to 09/2023
International Textile & Apparel Inc – Beverly Hills, CA
Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces
Configured, added and removed items to provide most accurate representation of products on company's web portal
Tracked inventory and reviewed retail trends to make timely and proactive business decisions
Established and maintained e-commerce website to promote and sell products
Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
Data Entry Clerk, 03/2022 to 04/2023
Society LLC – Los Angeles, CA
Entered numerical data into databases with speed and accuracy using 10-key pad
Completed data entry tasks with accuracy and efficiency
Organized, sorted, and checked input data against original documents
Reviewed and ordered vendor products, verifying prices, quantities and shipping details to clarify budget constraint adherence and customer satisfaction
Assisted with day-to-day operations, working efficiently and productively with all team members.
Database Administrator, 10/2018 to 03/2020
MobileWash – Lakewood, CA
Created and updated database designs and data models
Tested programs and databases to identify issues and make necessary modifications
Set up and controlled user profiles and access levels for each database segment to protect important data
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers
Coordinated activities by scheduling work assignments and setting priorities.
Barista, 02/2015 to 10/2018
Starbucks – Colorado Springs, CO
Monitored supply levels at counter and maintained customer areas to meet typical demands
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Learned every menu item's preparation and numerous off-label drinks to meet customer needs
Minimized spoilage with proper use of first-in-first-out stock procedures
Used POS system to accurately enter orders and process payments
Discovery Room Volunteer, 06/2013 to 02/2015
California Science Center – Los Angeles, CA
Communicated with staff members to stay informed about volunteer opportunities and events
Represented organization positively and professionally while providing community with much-needed services
Maintained daily records of children's individual activities, behaviors, meals, and naps
Applied positive behavior management techniques to enhance social interactions and emotional development
Worked closely with management staff to create new and lucrative tours
Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Education
Bachelor of Science: Information Technology Strayer University Los Angeles, CA
High School Diploma Santee Education Complex Los Angeles, CA