KRITI AGARWAL

Visa sponsorship not required

ad3btz@r.postjobfree.com linktr.ee United States 302-***-**** WORK EXPERIENCE

1. 1. GoDaddy (June 2023- Present)

Sales Development Representative

• Provide consultation to customers regarding new products and services that will help their businesses succeed.

• Partner with cross functional teams across different time zones in delivering excellent product solutions.

• Consistent in achieving 75-80% weekly sales targets across different product lines, upsells, etc. along with constantly enhancing sales strategy.

• Use Salesforce, custom CRM daily to organize customer feedback, notes to ensure excellent customer satisfaction.

• Consistent in achieving metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day.

• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

2. Next Wave Management (Mar 2023 -May2023)

Senior Sales Representative

• Worked with Inspire (Clean Energy Provider) and PGW gas utility provider in Delaware and Philadelphia to successfully achieve 90-100% sales target every week.

• Meeting clients face-to-face on the field by providing presentations on Inspire, explaining the benefits of current products and closing sales on the spot.

• Lead junior Sales Representatives in providing training in the office and on field about the products and process. 3. Moved to USA (Dec 2022 – Feb 2023)

Moved to the United States with lot of dreams. Utilized time to apply for visa and successfully received work authorization. 4. Co Launched - Medullaplus.com (Oct 2021 – Nov 2022) Chief Sales & Marketing Specialist

Single handedly developed web app, mobile application (Google Play Store) to create a mission for everyone to practice mental fitness every day to reduce domestic violence. 500+ site sessions, 25+ user registrations, 10+ installs. 5. Byjus The Learning Platform - K-3/K-12 Grade Sales and Marketing (May 2019 -Oct 2021) Senior Product Expert (Product Specialist II)

• Worked at the largest Ed Tech company in India to successfully lead/manage a team of 5 in increasing growth and sales by 42% in FY 2021.

• Supporting the development of new products. Handled customer issues firsthand in adding highly requested courses, adding 5+ regional languages. Post-sale customer care in ensuring educational tablets (iPad) received by the customer are meeting expectations thereby significantly reducing customer churn.

• Improving the development of existing products. Reduced speaking delivery speed as per customer request. Improved video quality. Worked with Product Manager, Technical Development, Advertising, etc. to triage important issues.

6. Byjus The Learning Platform – K-3/K-12 Grade Sales and Marketing (May 2018 – May 2019) Product Specialist

• Conducting market research and analyzing industry trends.Conducted competition analysis and customer survey A/B feedback system to discover potential gaps in product features o Adding missing technical features to enhance product utilization.

• Analyzing and documenting the product development process

• Dialing 70-80 calls per day to new customers and prospects explaining and giving presentations about the products and services. Also doing follow-up after the product was delivered to make sure everything is working fine or if they need any kind of assistance with the setup.

• Leading internal and external audits of the products

• Audit my team to check if the team is doing the right thing while pitching the customer. o Why did the outbound call go above 16 minutes.

• Building and maintaining customer relationships

Awards –

• 2 times Performer of The Week by the Vice President. Achieved sales target with no refunds. Achieved customer satisfaction rate at 95%.

• Was called to on work from the headquarter location to manage the national and international (Dubai, Europe, Australia, Southeast Asian) teams.

7. MBA Research (Apr 2016 – May 2018)

Volkswagen – Retention and Attrition Analysis

• To identify the factors of attrition in the organization.

• To identify the importance of Retention in the organization.

• To suggest innovative measures for how to reduce the employee’s attrition and increase employee’s retention

• The major objective of the study was to find out the reasons for employees leaving the organization, to understand various strategies used and their efficiency, to identify the factors influencing employees to work in the organization and to suggest measures to improve their retention rate.

• This study also suggests various measures for organization to concentrate on to reduce their labor turnover. Cadbury Dairy Milk – Consumer Satisfaction

• To study the consumer satisfaction towards chocolate with reference to Dairy Milk.

• To understand the buying pattern of the consumers of Dairy Milk

• To identify the characteristics that emphasis the buying decision of the consumers.

• To analyze the relationship between various characteristics of the consumers. Zomato (Indian Grub Hub, Door dash) – Product Delivery Model

• To analyze how Zomato model is and how it works.

• To study on how Zomato business model is different from other competitors. EDUCATION

1. Sinhgad Institute of Management: MBA Marketing – CGPA 8.4/10 (Apr 2016- May 2018) 2. Sinhgad Institute Of Management: Bachelors Business Administration in Marketing CGPA 8.5/10 (Apr 2013- May 2016) TOOLS, TECHNOLOGIES AND CERTIFICATIONS

1. Sales & Marketing: Salesforce Software-as-a-Service, CRM, HubSpot, Lead Squared, Ameyo, Order Hive (Order Punching) 2. Data Analysis: Tableau, Excel, SQL, Python, Pandas, Word, PowerPoint, Google Analytics, Facebook AdWords, 3. Certifications: Statistics for Marketing (Facebook), Data Analytics for Marketing (Facebook), Email Marketing (Google), Google Project Management (Google)

4. Social Media Marketing: Google, Facebook, SEO, LinkedIn, TikTok, Snapchat. VOLUNTEER ACTIVITIES AND OUTSIDE THE OFFICE

1. Sinhgad Karandak – Volunteered College Fest for 2 years. 2. Volunteered to help complete the education of Martyred soldiers in Pulwama terrorist attack in 2019. Assisted families in ensuring the children are satisfied with the education provided. 3. Ranked Green belt in Karate

4. Participated in Bournvita Quiz competition (International Quiz Competition) ranked 2nd prize in school

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