Customer Service Security Guard

CL Carole A Locatelli

Costa Mesa, CA ***** 714-***-**** **********@******.***

PROFESSIONAL

SUMMARY

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

SKILLS Emergency Response

First aid and CPR

Report writing

Customer Service

WORK HISTORY SECURITY GUARD 04/2022 to 09/2022

JC Reasorts, Surf And Sand Resort Laguna Beach, CA Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Responded quickly to incidents and assessed active situations for security concerns.

Responded quickly to emergency situations to assess and deflect issues. Responded to Door locks and Safe lock situations and replaced battery's and reset Safes.

Valeted guest vehicles when needed.

Writing of shift reports and incident reports.

Performed walking tours of property.

Interred Lost and Found items into program.

SECURITY PATROL OFFICER 12/2021 to 04/2022

Allied Universal Security Services Orange, CA

Checked vehicle equipment for proper functioning prior to use. Built excellent rapport and working relationship with community to build trust and improve upon communication.

Performed vehicle and foot patrols of, "The Great Park Neighborhoods" Responded to resident complaints.

Performed Parking rules violations with warnings or tickets. Scanning of location buttons with scanner on walking tours. Writing of shift reports and incident reports.

Monitored events happening in Club Houses through out the community's. MEDICAL STAT COURIER 04/2019 to 04/2021

Quest Diagnostics Santa Ana, CA

Picked up Stat specimen's from Quest Service Centers, Doctors offices, Hospitals, Urgent cares and delivered them to Lab for processing in allotted time given.

When picking up specimen's entered the specimen type, patients name, time and location where picked up on handheld computer. Made good relationships with all employees of locations where specimen's were picked up.

Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

LIVE IN CARE GIVER 07/2017 to 02/2020

Betty Crossan Balboa Island

Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.

Cooked meals and assisted patient with eating tasks to support healthy nutrition.

Provided compassionate and patient-focused care to cultivate well-being. Assisted with daily living activities, running errands, and household chores. Laundered items, changed sheets and made bed to keep patients' bedroom clean.

EDUCATION No Degree Computer

Cabrillo College, Aptos, CA

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