Debora Futrell

**** ******* **** *******, ** ****8

Phone: 901-***-****

Email: ad3bt1@r.postjobfree.com

OBJECTIVE: To use my superior customer service and communication skills to obtain an

opportunity were a personal contribution that offers both professional and

personal growth.

EDUCATION: Fairley High School Memphis, TN -High School Diploma 1988

EXPERIENCE:

March 2021- Hyatt Centric Beale Street

Present Assistant Front Office Manager- Manage and train all team members with daily duties.

Resolve any issues with guest complaints, in a timely matter. Conducts payroll, assist

in budget tasks, scheduling for all team members. Manager on Duty when working

evening shifts.

Jan 2020 - Homewood Suites

Mar 2021 Front Office Supervisor -Supervise and train employees. Following up with guest complaints

and resolving them. Communicate upcoming daily events and arrivals with team. Follow and

always adhere to company brand standards.

Nov 2018- Townplace Suites

Dec 2019 Front Desk Supervisor- Supervise and train employees. Advise team of any special events or

VIP Guests in the hotel for events or for general accommodations. Maximize room occupancy

and use up-selling techniques to promote hotel sell outs. Assist other departments wherever

necessary and maintain good working relationships with Team Members.

Dec 2012- Fairfield Inn & Suites

Nov 2018 Guest Service Agent- Process guest check-in and check-outs, and responsible for accurate

daily collection of money and preparing daily reports. Perform clerical duties such as typing,

filing, recording, mailing, and computer data input processing, and prepare arrival packets for

guests. Knowledgeable of property and areas around us to recommend to our guest.