Renan Cordeiro De

Souza Terzi Moon

Education

- A.S. in Information Technology Management

University Eniac, 2018

Skills and Qualifications

- Work independently and effectively in team

environments

- Organized, reliable, and able to handle multiple tasks at once

- Responsible for sensitive and confidential

material

- Ability to prioritize multiple workloads with

changing priorities and meet deadlines

- Work in fast-paced environments which requires

flexibility

- Ability to communicate and collaborate with all

levels of management

-Knowledge and experience with various IT ticket

systems and supporting documentation

-Dependable, courteous, and loyal

Computer and Program Knowledge

- Microsoft Office: Word, Outlook, Excel,

PowerPoint, and Teams

- Adobe Acrobat Pro

- Windows Operating Systems

- Android Operating Systems

- Various in-house IT Ticket databases

- SharePoint

- Knowledge of principles, techniques, procedures, and best practices related to IT services

- Strong interest and experience in technology and a desire to expand upon existing technical skills

- Providing desktop support, hardware/software

installations and de-installations, printer

troubleshooting support, installation and

configuration

- Ability to analyze issues, identify and solve

technical problems

- Engage in short-term and long-term technical

special projects

Employment History

- Deliver It

Independent Contractor/ Delivery Driver

April 2021- Present

- Farm Fresh To You

Delivery Driver

February 2020- April 2021

- Triunfo Foods

Merchandiser/Driver

June 2019- January 2020

- Quality Software

IT Support Analyst

July 2017- April 2019

- Global Participacoes

IT Support Analyst

January 2017 – June 2017

- SSI Schaefer

Systems Support Analyst

March 2016 – June 2016

- AS Solutions

Technical Support Analyst

June 2014 – February 2016

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