MARGIE MILLER

ad3bqu@r.postjobfree.com 972-***-**** Ferris, TX 75125

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills

Project Management

Process Development

Operations Management

Performance & Time Management

Cross-Functional Team Management

Team Leadership

Experience

T-Mobile Frisco, TX

MANAGER, PROJECT MANAGER

10/2019 - 09/2023

Created monthly reports for senior management summarizing operational performance metrics.

Established processes to ensure efficient workflow throughout the organization.

Initiated new projects that resulted in increased productivity across all departments.

Collaborated with other departments to ensure timely completion of projects within budget constraints.

Managed vendor relationships ensuring timely delivery of goods and services.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Ervin Cable Construction Irving, TX

PROJECT CONTROLS ANALYST

11/2018 - 07/2019

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Analyzed and tracked project costs, budgets, and forecasts to ensure accuracy and compliance with established procedures.

Monitored actual vs. planned performance data to determine variances from original plan.

Conducted regular meetings with stakeholders to review projects status and report any changes or issues that arise.

Maintained records of all changes made to the project scope throughout its duration.

Triton Networks Dallas, TX

SERVICE DELIVERY COORDINATOR

07/2017 - 10/2018

Liaison between the customer and vendor regarding scope of work within project execution

Conducted status meetings with both internal teams and external customers

Tracked, monitored, and reported project progress on a regular basis to the customer

Ordered data and voice services, set up SIP Trunking services

Performed day-to-day moves, adds, and changes on the customer's Hosted phone system.

CenturyLink New Century, KS

ENGINEERING ASSISTANT

08/2016 - 04/2017

Worked as a liaison for the engineers by preparing schedules and conducting meetings

Record keeping of complex files and reports by using Armor, Bidmaster, Fireworks, MILC, Salesforce and WFMT

Gathered and coordinated associated statistical data for use in departmental/project specific reports

Worked closely with the sales team to ensure the correct products and services were available to the customer in their area

Primary point of contact for escalations.

LCC International Overland Park, KS

PROVISIONING COORDINATOR

12/2012 - 01/2016

Used NRM for provisioning and backhaul of circuits on Sprint's network

Ordered Ethernet circuits within the SLA

Processed new, moves, changes and disconnect orders

Managed all orders via FOC and EAN milestones

Compiled data using databases, spreadsheets and core systems

Troubleshoot systems using JIRA for Nutcracker systems.

Education and Training

Johnson County Community College

A + and Network Course

08/2016

Johnson County Community College

G.E.D.

09/2009

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