Jyoti Kapoor

Customer Service Specialist, Master’s in Arts

I am very interested in pursuing the role in the Customer Service domain as my next career move. I feel this would be a progression from my previous roles as I am able to bring the voice of the customer to business projects. 6 Joana Drive

Saint Catherine, ON, L2N1V2

365-***-****

ad3bqj@r.postjobfree.com

EXPERIENCE

Mohit Beauty & Cosmetics Store, Jalandhar - Store Manager May 2022 - August 2023

● Listening to the client's needs and understanding their individual personality.

● Providing tailored advice on individual pieces, whole outfits, colors, styles, and fabrics that will suit the client’s preferences, style, body type, and price range.

● Selling merchandise and increasing sales for the company.

● Remaining up-to-date with current fashion trends and principles.

● Updating your portfolio of looks and trends to reflect seasonal fashion changes and to develop new-outfits and recommendations for clients.

● Following up with clients via phone or email and answering requests and questions.

Gaurika Beauty Salon, Jalandhar - Fashion/ Beauty Consultant April 2016 - April 2022

● Providing tailored advice on individuals for their styles on Hair and Skin that will suit the client’s preferences, style, body portfolio.

● Selling skin products merchandise and increasing sales.

● Providing Skin (Facial, Face Massage, Threading) and Hair Treatment to customers.

● Remaining up-to-date with current fashion trends and principles.

● Generating and pursuing leads to grow your client base. EDUCATION

Master’s of Arts - Guru Nanak Dev University, Amritsar April 2011 - April 2013

Bachelor’s Of Education - Guru Nanak Dev University, Amritsar April 2009 - April 2010

SKILLS

● Customer Service

● Excellent Communication

● Time management

● Retail Management

● Process Improvement

● Client relationships

● Quick Learner

● Punctuality

CERTIFICATIONS

Professional Diploma in Nail

Technician from Creative Nails

and Lash Studio, jalandhar

Professional Training in Hair

Cutting/ Hair Styling &

Treatment from Tushar hair &

Beauty Hub, jalandhar

Professional Training in Hair

Styling & Makeup from Femina

Beauty Salon & Training Centre,

jalandhar

LANGUAGES

English, Hindi, Punjabi

AVAILABILITY

Flexible - Full Time

All Days (Any time)

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