Administrative Assistant Customer Service

SUBEET KAUR

Beaumont, AB 647-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Analytical and detail-oriented professional with 4+ years’ experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Office/Administrative Assistant role.

• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

• Excellent interpersonal and team building skills; talent for quick resolving issues prior to escalation.

• Ability to establish and maintain effective working relationships with a focus on balancing,

• Success multi-tasking while remaining professional and courteous in fast-paced environments.

• Excellent knowledge and experience of using Microsoft Excel, Word, Netsuite, Data entry and SharePoint.

• Ability to work with minimal supervision, adaptable, eager and quick learner.

• Excellent people skills with an ability to communicate positively with others from all backgrounds.

• Patient, dedicated, enthusiastic, and a friendly personality.

• Adaptable communication skills to explain complex theories in simple terms.

• Problem solver, decision maker, team worker, and willing to accept responsibility.

• Good judgement by being able to think critically and logically to evaluate situations.

• Knowledge of Microsoft Suite and QuickBooks.

• Creating and formatting documents, maintaining records, managing calendars/correspondence, preparing expense statements and/or performing financial processing

• Ability to create meeting agendas, coordinate meeting guests and rooms, prepare meeting materials and presentations, take minutes, and create/maintain a tracking system for action items.

WORK EXPERIENCE

HGS Canada March 2022- Nov 2022

Customer Service Associate

• Determine charges for services requested, take payments, or arrange for billing.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Recommend improvements in products, service, or billing methods and procedures to prevent future problems.

• Assist customers with the proper action to ensure that they are left satisfied and reduce the number of repeated issues.

• Operate multiple systems and multi-task on a day-to-day basis.

• Provide High-Quality Technical support to customers. Lowe's Companies, Inc., Brampton April 2021- June 2022 Customer Service Associate

• Provide excellent customer service.

• Ensure department appearance and equipment area are well-maintained.

• Maintain a consistent speed of service to customers.

• Stocking shelves.

• Solicit sales of new or additional services or products.

• Recommends, select, and help locate or obtain merchandise based on customer needs and desires.

• Answer questions regarding the store and its merchandise.

• Greet customers and ascertain what each customer wants or needs.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Performing data entry and maintaining databases. SHOPPERS DRUGMART, North York Oct 2019 – Jan 2022

Cashier/ Merchandiser

• Issued receipts, refunds, credits or change due to customers.

• Count money in cash drawer at the beginning of shift and end of shift to ensure that amounts are correct.

• Greet customers and answer telephone calls for customer service.

• Producing layout plans for store and maintaining store shelves and inventory.

• Stock, restock, and order merchandise.

• Set up displays and change signage for products. VALUECREATIVES, India May 2018- May 2019

Office/IT Administrator

• Supported office needs including taking messages, scanning documents and routing business correspondence.

• Furnished educational services to promote optimal office workflow.

• Made orders for new office supplies based on demand and budgetary restraints.

• Automated office operations by managing client correspondence, records, contracts and data communications.

• Built responsive websites and mobile applications for clients by utilizing technical skills in HTML, CSS, JavaScript, jQuery, PHP.

• Creating and formatting documents, maintaining records, managing calendars/correspondence, preparing expense statements and/or performing financial processing.

• Experience of using Microsoft Excel, and Word, Netsuite, Data entry and SharePoint. EDUCATION

Bachelor of Computer Application (BCA), Guru Nanak Dev University, April 2015 Master of Computer Application (MCA), Guru Nanak Dev University, December 2017 Web Development Using Angular 8 and TypeScript, University of Toronto, April 2020

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