MICHAEL MUNOZ

West Palm Beach. FL

561-***-****

LOSS PREVENTION MANAGER

Detailed, Organized, Efficient, Team Work

FLUENT ENGLISH & SPANISH

SKILLS & STRENGHTS

Customer Service Focused and Oriented

Communication, Planning Team work

Decision-making

Problem-solving and solutions

Motivating Skills, People developer

EMPLOYMENT:

Loss Prevention Manager McDonald's Jan 2017 Present Recorded incident reports with detailed accounts of occurrences Worked in a fast-paced high-risk environment, while maintaining exceptional standards of excellence for security programs, strategies and plans. Oversees up to 28 Fast Food Restaurants for cash issues,cameras settings and recording, CCTV, focusing on employees as well as public safety and security. Loss Prevention &Safety Specialist Goodwill Feb 2022 Dec 2022 Monitor and maintain location cameras as well as assist with Surveillance Identifies employees behaviors and operational issues that contributes to theft Weekly reviews of exception report, voids reports, consult and coordinates efforts. Respond to after-hours alarms calls. Interacts with law enforcement and other agencies. General Manager Wendy's Dec 2012 Dec 2016

Maintain high standards of customer service during high-volume, fast-paced operations Clearly communication and positively with coworkers and management General Manager Checker's Apr 2007 Dec 2012

as built loyal clientele through friendly interactions and consistent appreciation to others. General Manager Jiffy Lube Apr 2002 Feb 2007

Cross-trained and coordinated scheduling team members to ensure seamless service Expert management inventories control and ordering, excellent P&L control EDUCATION

General Education Development Certificate G.E.D

Miami Sr High School, Miami Florida

HONORS & ACITIVIES

United State Army, Honorable Discharge ( E-4)

Manager Developer of the Year Checker's

The Seven Habits of Effective People, Covey Leadership Center ad3bod@r.postjobfree.com

Mastered point-of-service computers, follows procedures for food preparations as well Hamburger University, Chicago Illinois

Security Guard D and G License, FL

Food Safety Certification ServSafe Fl.

Assistant Manager of the Year McDonald's

Manager of the Year McDonald's and Checkers

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