Charlotte S. Robinson
** ********* *****, **********, ** 618-***-****
*****.********@*****.***
Summary of Qualifications
Experience in the healthcare and higher education environment. Knowledgeable talent management processes in higher education and healthcare management. Extensive knowledge and experience in budgeting, financial planning, forecasting, decision-making, problem-solving, planning, and achieving maximum results in project management. Competent in team leadership, critical thinking, and leadership and organizational development analyses. Experience in collaborating with individuals from various cultures and work-life preferences. Proven leadership skills, including managing and motivating others to achieve organizational goals and objectives. Assertive and confident yet approachable and respectful, with a proven record of accomplishment in building collaborative relationships across organizational lines and with key constituencies. Ability to represent the institution in various settings and be an effective communicator at all levels internally and externally of an organization.
Experience
Program Manager
SSM Health Saint Louis University Hospital, St Louis, Missouri July 2022 to present.
● Plan the overall educational programs and monitor progress to ensure the department’s internal and external mandates are achieved across various short and long-term projects and initiatives.
● Manage 15 programs’ activities related to staffing, recruitment, hiring, evaluation, and compensation.
● Lead the development of program budgets (10M-20M), financial planning, and forecasting.
● Manage the risks and issues that arise over the programs’ life cycle and take measures for correction.
● Define the programs’ controls, processes, and procedures, and report to leadership weekly or monthly.
● Perform research analysis to identify best practices to perfect program goals.
● Negotiate contracts, approve credit, and billing terms, manage procurement processes and accounts payable, and purchases.
● Supervise staff members and a key member of the leadership team. Director of Education
Saint Louis University School of Medicine, St. Louis, Missouri July 2014 to June 2022
● Responsible for day-to-day operations related to clinical education activities of the Department of Internal Medicine.
● Leadership components include clinical educational programmatic support, fiscal management, data management, regulatory management, protocol development, reporting activities, patient/staff safety, physician support, and quality assurance.
● Leadership and supervision of clinical educational staff and processes supporting clinical educational activities.
● Fostered education development through active engagement in regulatory committee management. Charlotte S. Robinson
18 Fourscore Drive, Belleville, IL 618-***-****
*****.********@*****.***
Education
Saint Louis University, St. Louis, Missouri
Master of Arts, Leadership and Organizational Development Graduation Date: December 2013, GPA 3.8
Bachelor of Arts, Organizational Studies, and Public Administration (double major) Graduation Date: May 2009, cum laude
American Society for Public Administration
Golden Key National Honor Society
Alpha Sigma Lambda National Honor Society
Communication
Leadership skills to align teams, set goals, execute initiatives, and improve processes, e.g., design and implement a staff mentoring program, design and develop annual reports for publication, create recruitment materials, manage project and event planning small and large, and negotiate contracts for healthcare educational tools.
Skills
● Teaching
● Curriculum Development
● Coaching-Career Development
● Budgets
● Project Planning
● Data Analytics
● Quantitative methods
● Talent Management
● Event Management
● Team Leadership and Building
● Recruitment
● Financial Planning
● Event Planning
● Community Outreach
● Organizational Development
● Grant Writing
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