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Active Directory Customer Service

Location:
Los Angeles, CA, 90012
Posted:
February 02, 2024

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Resume:

Edward Duran

714-***-**** ad3bo4@r.postjobfree.com Placentia, California 92870

Active Directory/Windows Engineer

Systems Security Systems Operations Customer Service With 12+ years extensive experience managing and maintaining Windows-based systems in a high-pressure, dynamic enterprise environment. Develop and implement a comprehensive technology strategy that aligns computer information systems with business operations skills, include:

o Standards: Project Management Book of Knowledge (PMBOK) 5th to 7th edition, Kanban, National Institute of Standards and Technology (NIST), Cybersecurity Maturity Model Certification (CMMC), and Center for Internet Security (CIS).

o Systems: Windows Server 2000 to 2022, macOS, Ubuntu, and Internet Information Services (IIS). o Directory Services: Active Directory (AD), Azure AD (AAD), Group Policy Object (GPO), Domain Name System

(DNS), dynamic Host Configuration Protocol (DHCP), Distributed File System Replication (DFS-R), and Active Directory Federation Services (ADFS).

o Security: Multi-Factor Authentication (MFA), Single Sign-On (SSO), CA Certificates, MS Security Compliance, Security Baseline Analyzer, Security Baseline Policy Analyzer, and Systems Hardening. o Scripting Language: PowerShell, LDAP Query Scripting, and Active Directory Saved Queries. o Applications: Mimecast, KnowBe4, ServiceNow, Exchange, SolarWinds, Wireshark, Azure AD Connect (AADC), Active Directory Migration Tool (ADMT), Varonis DatAdvantage, Quest Change Auditor, and MS Projects. o Hardware: Dell PowerEdge, HP ProLiant, UCS 5108 Servers, EMC Storage, Barracuda, SonicWall, and Bomgar. o Patching: PDQ, KACE 1000/2000, Ninja RMM, Intune, and WSUS. Experience:

JDA TSG, New York, NY 06/2023 – 08/2023

Windows Systems Engineer National Football League, Inglewood, CA Contract o Monitor day-to-day LAN/WAN performance to ensure 100% communication between 32 NFL teams. o Keep a watchful eye on the performance of 32 NFL teams' MPLS circuits to guarantee 100% uptime. o Collaborate with NFL teams and corporate IT entities to ensure system notifications, escalations, and resolution of system-related issues.

o Create after-action reports outlining actions taken during network outages and system failures. OXFORD Global Resources, Madison, WI 01/2023 – 05/2023 Windows Systems Engineer Morgan Advanced Materials, Cleveland, OH Contract o Increase system security and reduce hardware costs by 87% by implementing Microsoft Virtual Desktops (VDI). o Create and deploy pre-configure Windows 2019/22 server security hardening templates based on CIS guidelines. o Engage with staff to identify and address potential security vulnerabilities in the domain structure and establish measures to prevent attacks and reduce damage in the event of a security breach. o Leverage PowerShell scripts to retrieve folder permissions, including users, groups, and inherited permissions. o Restructure Group Policies to support both on-premises Active Directory and Azure cloud structure. OSI Digital, Woodland Hills, CA 05/2021 – 04/2022 Active Directory Engineer Hyundai Auto Ever America, Irvine, CA Contract o Performed cross-platform audits of Active Directory objects and user permissions with the security team. o Serve as a subject matter expert regarding Varonis DatAdvantage and Quest Change Auditor. o Oversee the implementation of Varonis DatAdvantage and Quest Change Auditor from start to finish. o Partners with department managers and security teams to implement policies, processes, and best practices to prevent, detect, and monitor unauthorized access.

o Leverage 100% Varonis and Quest applications to track data changes, folder access, and permissions. o Resolve NetApp storage connectivity issues with Varonis DatAdvantage and Quest Change Auditor. IT Consulting Staffing, Santa Ana, CA 01/2020 – 03/2021 Windows Systems Engineer Mothers Market and Kitchen, Santa Ana, CA Contract o Improve email safety by integrating Mimecast with Outlook and addressing malware and phishing attacks. o Implement the KnowBe4 platform for security awareness training combined with simulated phishing attacks. o Created and imported bulk external vendor contact list into Office 365, improving point of contact by 95%. o Implement security measures to protect customer data, payment information, and sensitive business data. o Created and implemented group patching schedules to maintain security and critical systems updates with Ninja RMM.

Toshiba GCS Resources, Durham, NC 03/2020 – 10/2020 Windows Server Administrator Toshiba, Lake Forest, CA Contract o Aligning the purchase company's Active Directory structure with Toshiba's AD structure. o Identify and implement performance-tuning techniques to enhance systems efficiency and scalability. o Improve system integration by 100% by importing missing profile information in ADUC. o Consolidate 4 DirSync services into 1 AADC.

o Ensure successful AADC synchronization with Office 365 and troubleshoot any issues. Jehovah Media, Mission Viejo, CA 05/2017 – 01/2020 Windows Systems Engineer KBS, Newport Beach, CA Contract o Increase security awareness by 100% by implementing user's logon authentication with MFA and SSO. o Conduct a thorough systems risk analysis to identify vulnerabilities and evaluate alternatives. o Produced technical documents, SOPs, and Knowledge Base articles to improve operational efficiency. o Recommend and execute modifications to Windows systems to improve security, efficiency, reliability, and performance.

o Identify, analyze, and clean up inactive users, GPOs, computers, DNS and DHCP records, and sites. RANDSTAD Staffing, Newport Beach, CA 08/2016 – 05/2017 Windows Systems Engineer TOYO Tires, Cypress, CA Contract o Organized assigned tasks with Kanban to meet project timelines by 99.9%. o Orchestrated successful migrations of Office 365 migrations, including Multi-Factor Authentication (MFA). o Oversee the entire Office 365 migration process, including training staff on new policies and procedures. o Sync 2,000 user accounts from Active Directory to Office 365 using Azure Active Directory Connect (AADC). o Revamp Active Directory Group Policies with updated Group Policy Administrative (ADMX/ADML) files. INENT Inc, Upland, CA 08/2015 – 08/2016

Systems Administrator LISI, Santa Ana, CA Contract o Manage day-to-day operations of Active Directory (Directory Services, DHCP, DNS, GPO, IIS, Exchange). o Enroll and manage over 1,500 mobile devices in Mobile Iron and increase mobile device security by 100%. o Created and implemented Mobile Iron enrollment security templates and policies. o Integrate Mobile Iron with MASERGY Communicator, Bomgar, and Active Directory. o Oversee the administration of Mobile Iron, including device registration, app distribution, and security adherence. Windows System Engineer MAGTEK Inc., Seal Beach, CA Employee 04/2012 – 04/2015 o Created server room and data center hardware layouts with Visio, which reduced troubleshooting network connectivity downtime by 99%.

o Investigate triggered security alerts/events, apply incident resolution, and provide a follow-up after-action report. o Converted 30 physical production servers to VMware ESXi guest with VMWare converter. Converted 12 physical lab servers to Hyper-V VM guest.

o Install and manage MD1200, MD3200D, PS4100, and PS6100 EqualLogic iSCSI SAN Storage Systems. Education:

College: Balin Technical College - Associate of Science, Mechanical and Circuit Board Design Continues Training: Coastline Community College and North Orange County Community College Course Certificates: Computer Networking, Project Management (PMBOK), and Business Management



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