DIANE MCLAUGHLIN

Scottsdale, AZ

602-***-**** / ad3bmn@r.postjobfree.com

Reliable, analytical and resourceful professional with proven ability to solve complex problems. Comfortable working on a team or independently – in an office setting and from home. I derive great satisfaction from working with clients to achieve mutually beneficial outcomes. I embrace acquiring new skills and look forward to becoming a productive member of your team.

EXPERIENCE

Compass Point Realty, Scottsdale, AZ 2018 – Present

REALTOR® (Independent Contractor)

• Providing excellent customer service to clients, both buyers and sellers of residential real estate.

• Marketing homes on behalf of sellers to ensure maximum exposure to potential buyers.

• Writing and negotiating offers to achieve mutually beneficial outcomes for buyers and sellers.

• Communicating with clients, title companies and lenders throughout the entire transaction.

• Adhering to deadlines and contractual timeframes to ensure a timely close of escrow.

Amazon, Tempe, AZ (Part Time, 100% Remote) August 2022 – January 2023

Disruption Management (Temporary Independent Contractor through Aston Carter)

• Provided customer service to long-haul truck drivers to minimize delivery disruptions to Amazon warehouses throughout the U.S.

• Addressed all driver and carrier concerns; including re-routing drivers due to weather conditions or containers not being released by sites, cab and/or container breakdowns, accident reporting and follow up with insurance companies, updating arrival and departure times, etc.

• Utilized several software programs needed to accurately confirm drivers’ locations, inventory at warehouses, best routes to follow, etc.

Caring.com 2018 – 2019

Family Advisor (Part Time Work from Home)

• Provided customer service on a high volume of both inbound and outbound calls.

• Assessed client information and identified appropriate senior communities based on desired location, level of care needed, budget, etc.

• Scheduled appointments for clients to visit senior communities throughout the United States.

• Documented conversations and recommendations using company’s CRM.

Keller Williams Realty Biltmore Partners, Phoenix, AZ 2014 – 2018 REALTOR® (Independent Contractor)

• Residential real estate sales as outlined above under Compass Point Realty.

Leukemia & Lymphoma Society, Phoenix, AZ 2008 – 2014

Campaign Director, School and Youth Programs

• Hired, trained and managed small outbound call team to enroll schools in fundraising programs.

• Actively managed relationships with program coordinators at schools throughout Arizona to maximize understanding of, and participation in, our programs.

• Traveled throughout Arizona presenting school-wide assemblies to educate students, parents and faculty about blood cancers and the importance of raising funds in support of patient services and cancer research.

• Established and maintained relationships with LLS donors and sponsors.

• Managed the process of follow up with schools to collect funds and reward top fundraisers.

• Set next year’s budget and goals based on previous years’ achievements.

Make-A-Wish Foundation, Phoenix, AZ 2002 – 2008

Communications Manager

• Worked with print and broadcast media to schedule interviews with wish families to increase mission awareness, participation in fundraising events and volunteer opportunities.

• Made on-air presentations as Make-A-Wish representative.

• Converted historical VHS tapes to digital content and managed digital library.

• Created videos to honor Wish Kids and their families at various MAW events.

• Participated as a wish grantor to identify and fulfill the wishes of our Wish Kids.

Insight Studios, LLC 2000 – 2002

Owner

• Created Bugeye Books and self-published children’s digital book, The Whiz’nt Who Isn’t.

• Presented story hour and puppet shows at national retail bookseller.

EDUCATION

Bachelor of Arts – Communications

COMPUTER SKILLS

Mac and Microsoft

Word, Excel, PowerPoint, CRM’s, Internet Research

REFERENCES HAPPILY PROVIDED UPON REQUEST

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