JOY POLLAK

ad3biv@r.postjobfree.com

Mountain View, CA 94040 • +1-408-***-****

Compassionate and motivated laboratory administrative professional with 6+ years of experience in healthcare and medical laboratory settings. Proven ability to meet and maintain CLIA laboratory standards, compose training documents and SOPs, utilize Microsoft Suite, Good Laboratory Practice, and the principles of lean and six sigma, and protect the confidentiality of patient health information.

Skills

Client Service

Data Entry

Laboratory Accessioning

CLIA Laboratory

Laboratory Information Management System (LIMS) Software

Microsoft Office Suite

Scheduling Appointments

SOP Development

Internal & External Communications

Quality Assurance & Control

Continuous Process Improvement

Staff Training

Compliance Adherence

Experience

Avellino Lab Menlo Park, CA 02/2022 – 07/2023

Laboratory Accessioner

Ensures high-quality results by resolving incomplete or unacceptable specimens and documenting them.

Inputs and validates data in the Laboratory Information Management System (LIMS) with precision.

Manages the creation of sample batches, including carefully labeling tubes and batches for easy tracking.

Cross trained in Customer Service (CS) duties to effectively support lab administrative functions.

Creates and maintains Customer Service (CS) Standard Operating Procedures (SOPs) and process documentation.

Maintains a safe & effective laboratory environment by performing regular maintenance, cleaning, inventory checks, and properly disposing of biohazardous waste.

Practices basic pipetting skills, demonstrating proficiency in lab techniques and procedures.

Patriot Environmental Laboratory Services San Jose, CA 08/2021 – 02/2022

Laboratory Administrative Assistant

Contacted clients in person and by phone, ensuring efficient and professional communication.

Managed samples received from couriers, postal deliveries, and in-person drop-offs with exceptional organization.

Contributed to the revenue stream of the company through financial transactions.

Prepared laboratory samples for testing, adhering to strict safety and hygiene protocols.

Managed inventory, scheduled appointments, and kept records, contributing to a smooth laboratory operation.

Analyzed and reported sample statuses, results, and any issues encountered by laboratory management.

Home Care Assistance Los Gatos, CA 03/2020 – 08/2021

Home Health Aide

Provided comprehensive care to elderly clients within their homes, ensuring their comfort and safety.

Managed nutritional needs by preparing meals and snacks, considering dietary restrictions and preferences.

Performed housekeeping duties, including cleaning, laundry, and maintaining a tidy living environment for clients.

Administered prescribed medications on schedule, closely monitoring for side effects or reactions.

Operated Hoyer Lift equipment to transfer clients to and from wheelchairs, beds, and other seating arrangements.

Documented patient health status, condition changes, and treatment response, informing the healthcare team.

Private Client Saratoga, CA 07/2016 – 02/2020

Home Health Aide

Assisted a private client with daily living activities, including bathing, grooming, toileting, dressing, and feeding.

Sourced and integrated community resources, establishing a network of support and assistance for the client.

Administered medications per prescribed schedules and dosages, maintaining accurate medical records.

Enhanced the client's independence and quality of life by implementing assistive devices and products.

Served as a patient advocate with healthcare providers, ensuring the client's concerns were heard and addressed.

Apple Inc Cupertino, CA 07/2016 – 01/2017

Data Entry Clerk Contract

Ensured high-quality data entry by proofreading, editing, and entering handwritten letters and numbers.

Contributed significantly to enhancing machine learning software by diligently processing vast data sets.

Achieved exceptional efficiency by maintaining an hourly minimum of processed data items.

Worked collaboratively with a team to improve the user-friendliness and efficiency of the tool.

Streamlined operations and improved data accuracy using comprehensive knowledge of data entry procedures.

Education & Accomplishments

Certified Home Health Aide 04/2020 – Present

Registered with State of CA Home Care Services Bureau. ID # available upon request.

CHSPE Prospect High School San Jose, CA 2003 – 2005

Japanese Language Skills: Moderate (15+ years)

40+ Hours of Volunteer Work Teaching ESL at International Refugee Transitions

Technical Proficiencies

Laboratory Experience Japanese Language PC Proficient, 80+ WPM Microsoft Suite Idexx Cornerstone

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