Colleen Tennant

*** * ****** **** *** ***

Denver, CO. 80224

ad3bim@r.postjobfree.com

No

OBJECTIVE

To use my skills, education and knowledge to benefit the company as well as myself.

EDUCATION

Colorado Technical University

March 2014

Bachelor’s degree in information technology with a specialization in Web Development. Graduated Magna Cum Laude, GPA 3.87, Chancellors’ and Dean’s List.

May 1990

Associate degree in accounting

EXPERIENCE

Customer Care Specialist MEDILOGIX

November 2022-Present

Answer incoming calls for deliveries or pick-ups or transfers.

Contact the Field Support Technicians when needed, via Zen Desk messaging system.

Send out hospital hold release letters to facilities.

Cashier KING SOOPERS

February 2022-October 2022

Check customers’ groceries.

Provide support to Customers when they were using Self-Checkout

Assist customers with finding items.

Technical Support Specialist FAREHARBOR

October2021- Present

Provide software support to clients.

Assist clients in Resetting their password.

Assisting clients with helping them build their calendars for the next year.

Answering phone calls and emails with a 94% satisfaction rate

Technical Support Analyst ADP

November 2017- October 2021

Provide software technical support to clients and associates.

Assist clients in resetting passwords.

Assist clients in setting up user permissions, and building and assisting clients with reports they request.

Answering phone calls from clients with a 96% satisfaction rate.

Technical Service Representative U-Haul International

October 2015-November 2017

Provided computer support for centers and dealers over the telephone in a call center environment.

Assisted in completing rental returns.

Connecting to centers’ computers remotely to solve computer software problems and computer problems.

Installed printers remotely and did troubleshooting on credit card machines.

Answered phone calls with a 93% satisfaction rate.

Online Technical Support Bank of America

April 2014- October 2015

Provided online banking technical support to customers over the telephone in a call center environment.

Troubleshoot software problems.

Helped customers register online and set up their online accounts.

Merchant Services Representative GE Capital Retail Bank

March 2, 2009 -April 2014

Provided information to clients over the telephone in a call center environment.

Set up new accounts online.

Troubleshoot credit card terminal issues.

Processed credit card applications.

Helped grow sales 30% in two years.

Restaurant Manager Travel Centers of America

February 2004-February 2009

Operating two restaurants in a food court environment and in a full-service environment.

Customer Service, Scheduling, Payroll, Accounts Payable, Cash Control, Weekly and Monthly Inventories

Cooking

Cleaning

Hiring

Terminating

Food prep

Labor Control

Training

Helped create new menu.

Increased sales in the food court more than 20%.

PERSONAL SKILLS

Ability to work in a team environment.

Organizational and effective time-management skills

Ability to solve complex problems with effective solutions.

Attention to detail.

Requires little supervision and capable of working independently.

TECHNICAL SKILLS

Intermediate: Photoshop/ HTML / Dreamweaver

Novice: CSS / PHP / Flash / Illustrator / JAVA /

MySQL / JavaScript / E-Commerce

Wide range of knowledge in Microsoft Office

Experience with Second Life Virtual World

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