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Customer Service Project Manager

Location:
Ronan, MT
Salary:
TBD
Posted:
February 02, 2024

Contact this candidate

Resume:

M. Porter Moore

***** *** ***** ** ******, MT ***60

207-***-**** / ad3bia@r.postjobfree.com

Summary of Qualifications

•Goal oriented self-starter with sales, operations and management experience within distribution, construction, and service industries

•Professional business practices with a focus on team building and accountability from each member of the team.

•28 years of experience in sales, marketing, management, manufacturing, packaging, distribution, and fulfillment.

•Developed, launched, and marketed international distribution for new ISO 9000 certified electrical supply products.

•Solid customer service skills with honest communication, product knowledge and focus on relationship building.

Work Experience

Rocky Mountain Twist Ronan Montana

Customer Account Manager Sales and Product Manager/Project Manager for International and Industrial production

2022 to present

Rocky Mountain Twist is a Manufacturing company that makes American made drill bits and power tool accessories for industrial, aerospace, government, and retail markets. RMT Products are made to withstand the highest tolerance requirements of both material and craftsmanship.

•Product development and launch

•Strategy for product launch and market analysis

•Cost analysis on all products

•Quality control/oversight

•Graphics and marketing management/oversight

•Big Box retail customer management

•Automotive chain retail customer account capture

•Sales forecasting

•Manage all foreign production for industrial grade tooling.

•International relationship management

We moved to Montana in 2020 to be closer to our aging parents.

1-800-WaterDamage Montana Polson Montana

Manager/Field Technician/Customer Relations 2020 - 2022

A franchise disaster recovery company specializing in fire, smoke, flood, and other catastrophic loss events to residential and commercial property.

•Project management inception to completion in

•Develop relationships and manage all subcontractors

•Develop new clientele (example created relationship with the Salish & Kootenai Tribe) S&K tribe is the largest property owner in the county, home rehabilitation after tenant move-out as well as emergency response to catastrophic loss events

•Managed consumable inventories and company assets

•Managed and enforced safety protocols

GreenCraft Distribution New Hampshire/Maine

District Sales Manager 2018 August - May 2020

Start-up company in the cannabis Industry reaping products from CBD’s for isolates/distillates to edibles and

finished shelf ready products. Product line included packaging, kitchen equipment, growing products, and

nutrients

•Responsible for sales management

•Inventory management

•Logistics management

•Manage all suppliers and consult on logistics and production.

American SafeWash Old Saybrook CT

Owner / COO 2013-2019

Exterior Restoration Services business

•Management, commercial sales, and customer service.

•Responsible for hiring –intake paperwork skills assessments for sales and technician staff.

•Training of all employees as well as ongoing skills training and safety as well as customer interaction and customer

•service improvements

•Managed and created sales goals for sales team

•Technician logistics management covering the entire state of Connecticut.

•Inventory management

•Fleet management

•Production management

Emery & Garrett LLC New Hampshire

Field Technician 2007 – 2013

Ground Water Exploration and Management

•Stream, River, Lake, and Underground Water Exploration

Gripper Golf Cleats LLC Aurora CO

Founder and Vice President 1995 -2000

•Developed a product from “cradle to grave”.

•Created an international distribution network.

•Increased sales over 35% annually.

•Sold GGC LLC to Coors Ceramics in May of 1999.

Coors Ceramics (ACX Technologies) Golden CO

Director of operations/ sporting division 1999 - 2006

•Production Management

•Completed one year contract to integrate Gripper Golf Cleats into Coors Ceramics

•Obtained ISO 9000 certification

•Increased sales by 45% during one-year contract period.

Education

New England College Henniker New Hampshire, Arundel West Sussex, England

B.S. Political Science/International Relations

IICRC certifications for Fire and Water Damage, Trauma and Crime Scene 201*-****-****



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