Johnny Vega

626-***-****

ad3bhk@r.postjobfree.com

Professional Skills:

Ability to process life threatening shipments and/or orders while updating important information to Doctors and Management also ensuring driver safety and efficiency.

Manage over 200 technicians at one single time while emailing and answering calls.

Execute tasks while maintaining composure under stressful situations while adhering to a strict time schedule.

Energetic self-starter with strong communication skills works well with others and independently.

Obtains critical information and routes the call as quickly as possible

Bilingual; can read, write and speak Spanish fluently, able to translate the language very well.

Knowledge and use of numerous phone systems such a, Switchboard, Multi-line, Avaya Soft Phone and 2-way radio.

Retains experience with these Microsoft Suites: Excel, Word, Outlook, Power Point and Publisher.

Education:

Baldwin Park High School Baldwin Park, CA

High school diploma 2002-2006

Citrus College Azusa, CA

AA Criminal Justice 2006-2008

Experience:

Kaiser Permanente North Hollywood, CA

Courier Coordinator 2018-2023

Track shipments, provide documentation, and obtain the necessary information for quoting and pickup.

Document all relevant information pro-actively in our systems and promote a positive customer interaction.

Dispatching drivers effectively and calculating routes that are most efficient

Processing payroll for drivers as well and payments to 3rd party vendors.

Evaluating fuel consumption trends and monitoring reckless driving behaviors.

Working On-Call in a 24-7 environment after regular shift to ensure customer satisfaction.

Waste Management Baldwin Park, CA

Fleet Manager 2016-2018

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day. Handling calls from over 40 radios linked to drivers.

Handles fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service

Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

Ensures same-day service on missed pick-ups by coordinating Driver movement in the field

Time Warner Cable Van Nuys, CA Field Operations Dispatcher 2006-2016

Work with multiple supervisors to provide performance reviews and CSAT scores

Organize, file and process work orders electronically and paper wise

Coordinate routes to maximize employee efficiency

Manage technicians throughout their work day while monitoring driving patterns

Provide immediate service and follow up with VIP and Celebrity customers to ensure customer satisfaction

Answer phones in a call center environment and provide field support to technicians

References available upon request

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