IT executive
Resume:
Chris Li, PhD
Contact Information: **** Hidden Brook Dr., Grand Prairie, TX 75050
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Professional Profile
Chris Li has twenty-five years of experience in the IT industry covering the architectures for enterprise systems to pervasive device applications and IT strategy to projects implementation. His accomplishments include managing technical teams in around the world to build up a business from 0 to more than $600 million in 4 years, merging two culturally opposite teams into a team that generated $117 million in the first year, leading the world’s largest customer information integration project, authoring the IBM architecture blueprint. Recently, he turned around two airlines accounts (Turkish Airlines and Cathay Pacific Airways) that were at the edge of kicking IBM out of the account and maintained a healthy relationship. At Cathay Pacific, Chris also managed to sign more than $17M contracts in 7 months and maintained the revenue at $20M/year even when the client is struggling financially. Chris has a rich background within IBM and has worked in GBS, SWG, STG, S&D and Marketing. He has expansive eCommerce experience from doing performance testing for Olympics and Sears, rescuing an online only retailer in Sweden, to designing for the cutting edge site for dynamic promotion and cross channel retailing. His customers are across multiple industries and many of them are in the fortune 100 companies.
His industry exposure includes government, education, financial services, oil and petroleum, retail, travel and transportation, and entertainment.
Employer History
January 2023 – present IBM US Federal Ecosystem
Lab Leader
• Enabled Federal System Integrators on IBM technologies including Cybersecurity, Automation, Integration, Sustainability, AI Ops, Embeddable AI, Data/AI
• Managed overseas resources on project execution
• Supported technical pre-sales activities related to US Federal government opportunities September 2020 – December 2022 IBM Cloud & Cognitive Software Program Director, Hybrid Cloud Build Team
• Managed a team of cloud architects and developers to enable ISVs and GSIs to migrate to IBM Cloud and integrate with Cloud Pak Solutions
• Worked towards a target of $437M of revenue through the partners
• Responsible for Business Unit Interlocks for Security, Automation and Telco Industry
• Managed projects that generated recurring revenue for IBM April 2018 – September 2020 IBM GBS
Associate Partner, iX/Marketing Platform
• Responsible for strategic opportunities in the area of user experience and marketing platforms
• Built new practice lines for partner solutions such as Workfront, Sitecore, and Acquia
• Responsible for over 30 partner relationships
• Certified Senior Solution Manager
• Devoted a month of volunteer time to design the e-Health system for the Ministry of Health of Senegal Government
May 2017 – March 2018 IBM GBS, Hong Kong
Account Partner, Cathay Pacific
• Responsible for business development, account revenue of over US$24M during their financial crisis period and all the project delivery in Cathay Pacific, leading a team of 200 people
• Account Partner for Cathay Pacific responsible for the largest application development support team and the web site revamp for better user experience.
• Provide SME help for all the airlines in China, Taiwan and Hong Kong Chris Li, PhD
Contact Information: 1840 Hidden Brook Dr., Grand Prairie, TX 75050
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January 2016 – May 2017 IBM GBS, Texas
Associate Partner, Travel & Transportation Center of Competence
• Responsible for strategic opportunities in the industry, especially in the area of customer loyalty
• Design solution architecture for complex projects
• Transformed the CRM, Marketing and Loyalty initiatives at Turkish Airlines April 2014 – January 2016 Southwest Airlines, Texas Chief Solutions Architect, Customer Loyalty
• Responsible for the technologies deployed in customer loyalty including mobile technologies, push notifications, customer segmentation, marketing campaigns (Unica) and real time decisioning.
• Building a Customer Datawarehouse in Teradata, Hadoop and Big Data
• Siebel customer loyalty implementation and the integration to reservation and other airlines systems.
• Architected the Salesforce solution for corporate client CRM system. August 2013 – March, 2014 Michaels, Texas
Enterprise IT Architect
• Set the corporate architecture and technology standards.
• Evaluate both software and hardware vendor products and solutions to be incorporated into the company. Find the right technologies and solutions to meet the growing business needs.
• Infrastructure planning and design for the whole enterprise and also for each project.
• Manage the data center migration.
• Establish the framework and process for project delivery.
• Manage the outsourced partners on delivery projects. January 2009 – July 2013 IBM, Texas
Solutions Executive / Executive IT Architect, Industry Solutions
• Serve as the Smarter Commerce architect designing Customer Loyalty, Customer Experience and Customer Centric solutions around the world.
• Manage the sales opportunities and meet the industry framework quota for Distribution sector.
• Manage the cost recovery business so that we have skills and enough opportunities to meet the target.
• Execute customer projects as an IT architect including Travelsky, Delta Airlines, American Airlines, Russian Rail, South African Rail, Travelport, Tempus, DHL, and other retail and travel and transportation customers.
September 2004 – December 2008 IBM, Texas
Senior Global Architect Manager, Industry Solutions
• Manage architect teams across the globe and organizations: India, UK, France, Japan, China and US, to generate more than $660 million / year business from 0 in 4 years.
• Successfully built the first solution support offering within IBM jointly with the Global Technology Services organization along with other third party vendors and trained the teams in the US, Canada and EMEA.
• Turned a critically problematic project around and became the trusted advisor for that international customer.
• Architected and implemented a high availability (HA) solution in the store for the government. The solution will become the reference architecture for future HA solution.
• Helped build the largest partner ecosystem recognized by Forrester in the industry. October 2003 – September 2004 Oracle, Greater China Chris Li, PhD
Contact Information: 1840 Hidden Brook Dr., Grand Prairie, TX 75050
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Solutions Director, Oracle Information Architecture
• Engaged the public sector CIO’s and high level executives in Mainland China, Taiwan and Hong Kong early on in the sales cycle through information architecture and IT strategy and be accountable for the total sales quota in the Greater China region. Responsible for the spearhead activities and generated exceedingly successful results in China within the first month of employment.
• Responsible for Oracle Information Architecture (OIA) which then become the global spearhead initiative.
December 2002 – September 2003 HKSAR Housing Authority, Hong Kong Term Consultant, Technical Architecture
• Set the IT strategy and corporate architecture for Housing Authority, one of the world’s largest housing management organizations, including defining the corporate IT framework and architecture components which consist of Data, Web, Network, EAI, System Management, Application Development Environment and Collaboration. Defined the corporate infrastructure, policy and standards.
• Increased revenue by 3.4 times from US$2.2B to US$7.4B in 5 years October 2001 – October 2003 E-Business Technology Institute – HKU/IBM, Hong Kong Senior Manager, Business Strategy and Development/Marketing Director/Communication Chairman
• The institute is a joint venture between the University of Hong Kong and IBM under the directorship of the Father of Deep Blue, the system which defeated the World Chess Champion Gary Kaparov. I was responsible for the technology transfer, incubation, marketing and sales, strategic partnerships, business strategy and also both the internal and external communications.
• Taught a master degree level course two consecutive years on how to architect and manage a web project from the perspectives of a CIO at the University of Hong Kong and received very high ratings from the students.
• Started the Grid Computing research and built the first grid in the institute. August 1995 – September 2001 IBM, US
Senior Manager, Customer Information Initiative
• Architected and managed a group of architects for a solution to integrate all IBM customer information worldwide and set the technology direction for the organization. It is the biggest customer information integration project in the world involving 84 terabytes in two data centers on two continents. The project includes a transactional customer data repository built on Siebel with a matching engine processing MQ/XML messages and many other data marts communicating with this customer data repository. I also led the globalization effort to implement unicode for European and Asian Double Byte (DBCS) languages. Corporate wise, I authored the IBM Blueprint for customer information architecture.
e-Business Architect, Global e-Business Solutions Center
• Designed and developed the solution for all the Insurance CRM related and Siebel integration engagements. The solution was brought to many companies in the U.S., Europe, Japan, Australia and South Africa. The revenue generated for IBM exceeded $117.5 million US dollars. Because of our contribution to Siebel integration, Siebel created 9 demo centers to host our solution. It is also hosted in different strategic IBM demo centers in around the world.
• The leader for e-commerce projects in the center and got a STAR award for the effort in the Sears project.
• Performed stress testing for Winter Olympics 1998 electronic mail system which consists of a Domino server on a SP. The message is sent through a Java applet in a Netscape browser.
• Developed MQSeries applications incorporating with Java to provide portability and the base for secured transaction over the Internet across multiple platforms from PC to SP for a major food company and a health data provider. The project evolved into a proof of technology demo being showed worldwide.
Chris Li, PhD
Contact Information: 1840 Hidden Brook Dr., Grand Prairie, TX 75050
ad3bgg@r.postjobfree.com
• Received 6 awards, 2 certifications and an across 2 ranks promotion. I was the first recipient for 4 out of the 6 awards. I got the first one within 3 months of my employment with the company. September 1993 – July 1995 Western Atlas Software, Texas Database Manager
• As AXON database manager, single-handedly developed 4 versions of the database which was the foundation of the majority of the software products of a 2.16 billion dollars company within a little more than one year period. Supported and maintained the database on 6 different platforms: Sun SPARC, IBM RS/6000, SGI, DEC Alpha, HP 9000, and Cray Supercomputer.
• Improved the performance of a seismic processing application software by 2,400% by changing the algorithm from running in exponential time to linear time.
• Participated in the petrochemical industry wide software standardization efforts, POSC, to set the standards for various geological and geophysical data models and converted a reservoir simulation database to Oracle, UniSQL, and HP Odaptor complying to that standard. April 1990 – September 1993 University of Houston, Texas Associate Director, Career Planning and Placement Center
• As Associate Director of Placement Center in a university, designed and developed the network systems and a suite of Campus Recruitment software programs along with a series of office automation applications, thus boosted the university to be among the top 5% technologically advanced placement centers in the nation.
• Designed and implemented a library retrieval and indexing system in C on DEC MicroVAX. Later, it was adopted as a model by another state university for their library system.
• Enhanced a job listing application program in C on a DEC MicroVAX running VMS that was demonstrated in a regional career planning and placement professional conference. Education and Background
• PhD. in Computer Science, from LaSalle University
• M.S. in Computer Science, from Kansas State University
• B.A. in Computer Information Systems and Church Music (Double Major), from Ottawa University Publication
• Co authored a book, Highly Available Architecture and Capacity Planning with WebSphere Remote Server v5.1.2.1, IBM, March 2006
• Intelligent Times Magazine, personal interview on my career development and discussion on IT Architectures, Taiwan, 2006. http://www.itmag.org.tw/magazine/article_single_406.htm
• Ming Pao Newspaper, article on the technology trends, Hong Kong, 2003 Certifications and Badges
• Workfront Partner Consultant
• Adobe Sales Professional
• Sitecore Partner Executive
• IBM Design Thinking
• Cloud Pak for Integration Sales Foundation
• Cloud Pak for Business Automation Sales Intermediate Chris Li, PhD
Contact Information: 1840 Hidden Brook Dr., Grand Prairie, TX 75050
ad3bgg@r.postjobfree.com
• Cloud Pak for Security – Security Analyst
• IBM Agile Explorer
• Quantum Conversations
• Making Complex Decisions – Yale School of Management
• Leveraging Different Perspectives – Stanford Graduate School of Business
• Communicating Persuasively & Building Trust – Stanford Graduate School of Business Community Activity
• Invited as a speaker for 21st Modern Engineering & Technology Seminar. We met with the President of Taiwan, Chen Sui Bian and handed our recommendations to the Taiwanese government.
• Director of the Information Technology group for Chinese Institute of Engineers (CIE), 2006
• Hosted IT seminars to the DFW communities
• Participated in local church choir and orchestra.
• On the President Council for Ottawa University.
Summary
Industries: Government (local & Federal, US & Greater China), Financial Services, Oil and Petroleum, Retail, Entertainment, Academia, Service Sector (IT Services) Project Domain:
Application Development, Systems Integration, Systems Migrations, Data Architecture, Change Management, Performance and Tuning, Web Testing, E- commerce scalability
Hardware: IBM RS6000, Sun Microsystems, HP 9000, INTEL-BASED PCs Operating Systems: Windows 2000/NT/9x, SunOS, HP-UX, AIX, Linux, MS-DOS, Macintosh Computer
Languages:
Java, J2EE, Visual Basic, HTML, XML, SQL, C/C++, COBOL, Ada, PASCAL, FORTRAN, Basic
Middleware WebSphere Remote Server, MQ Series, MQ Workflow, WBI RDBMS: DB2, Oracle 10g, MS SQL
Methodologies IBM WSDDM Methodology, Agile and Waterfall Development Natural Languages: Fluent: English, Chinese (Mandarin, Cantonese, Swatow) Intermediate: Spanish
Basic: French
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