H E L P D E S K S P E C I A L I S T

Decatur, GA *0032 404-***-**** ad3bfb@r.postjobfree.com

A D A M W A T E R S

P R O F I L E S U M M A R Y

As a Help Desk Specialist I have gained the necessary skills to ensure that an organization's IT systems function smoothly and the end-users receive prompt and effective support. I have the ability to combine technical expertise with excellent communication skills that are essential for success in this role. I pride myself as a Help Desk Specialist. My primary roles invole dispatching troubleshooting and resolving issues related to hardware, software, and network systems. P R O F E S S I O N A L S K I L L

Microsoft Office

Continual Learning

T E C H N I C A L S K I L L

Communication Skills

Collaboration

Customer Support

User Training

Ticketing Systems

Call Center Support

E D U C A T I O N

Gordon State College

Barnesville, GA

Mass Communication

2005-2006

Clayton County Board of Education

Jonesboro, GA

General Educational Development, GED

2004

W O R K E X P E R I E N C E

Help Desk Specialist

Milner Inc. Peachtree, GA

Provide customers with technical support and create work tickets to resolve the issue in timely manner

Utilize ConnectWise to dispatch tickets to the techs and schedule times and dates for the service to be rendered.

Answering 50-60 calls per day through Customer Service line, while working dual monitor screens Communicate effectively with users to gather information about problems and guide them through solutions.

October 2018- Present

Fork Lift Operator

PetSmart Newnan, GA

January 2015- October 2018

Shipping, Receiving and Organizing Deliveries

Operated standing and sitting for fork lift

Insured all products we wrapped properly and stacked securely based on company standards Documented inward and outward location of pallets on the trucks with scanner and written documentation

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