PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

FELICIA MYERS

770-***-**** ad3bf2@r.postjobfree.com Snellville, GA 30078 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Scheduling and Planning Quality Assurance

Team Leadership Problem Solving

Project Planning Agile Methodologies

Reno Design Group

Snellville, GA September 2021 - Present

OPERATIONS PROJECT MANAGER

Managed teams to ensure on-time delivery of

projects and initiatives.

Coordinate with internal and external stakeholders to discuss progress updates on operations

projects.

Identified potential risks and issues associated

with operations projects, developing solutions to

address them in a timely manner.

Maintained up-to-date records for all phases of

each operation project to provide accurate

reporting metrics.

Documented project requirements, processes, and

procedures.

Traveled to customer sites to keep projects on

schedule while maintaining high quality.

Led meetings to detail project milestones,

brainstorm ideas and determine appropriate

techniques to manage tasks.

Managed project budget and oversaw expenditures

to keep costs controlled and within budget

parameters.

Organized and led kickoff and status meetings to

communicate project expectations prior to project

execution.

Assigned tasks to appropriate resources within

company.

Proposed, reviewed and approved modifications to

project plans.

State of Georgia- Department of Early Care & Learning Atlanta, GA August 2019 - September 2021

UAT TEST LEAD

Acts as liaison and subject matter expert (SME) on behalf of the Childcare and Parenting Service

(CAPS) program for UAT, collaborate with

Department of Human Services (DHS) information

technology and PMO staff, for development,

enhancement, and maintenance of Georgia

Monitored performance metrics associated with

each application under test in order to determine

if they meet established criteria prior to releasing them into production environment.

Gateway, the Integrated Eligibility System (IES).

Provided guidance on best practices for software

development processes including defect tracking,

unit testing, code reviews and more.

Analyzed user stories from a functional

perspective to create robust test scenarios for

validation purposes.

Managed multiple projects simultaneously while

meeting tight deadlines with high quality

standards.

Collaborated with cross-functional teams

including developers, product managers, business

analysts and other stakeholders throughout the

software development life cycle.

Developed and implemented UAT test plans to

ensure that applications met customer

requirements.

Reviewed requirement documents for

completeness and accuracy prior to starting any

type of testing process.

Mentored junior members of the team on UAT

testing techniques and processes.

WorldPay

Atlanta, GA April 2016 - December 2018

QUALITY ASSURANCE ENGINER

Maintained documentation related to QA activities

including test results, reports, logs.

Developed and implemented automated testing

tools for quality assurance processes.

Communicated effectively with stakeholders

regarding project status updates and upcoming

milestones.

Monitored application performance by running

periodic checks on production systems.

Analyzed system requirements and developed

detailed test plans to verify that all features are functioning correctly.

Conducted regression testing after major changes

have been applied in order to validate system

integrity.

Collaborated with developers to identify bugs early in the development cycle and improved overall

code quality through proactive bug detection

techniques.

Used bug tracking system and report defects to

software developers.

Planned test schedules or strategies within project scope and delivery dates.

Documented test procedures to produce

replicability and compliance with standards.

Developed testing programs to address database

impacts, software scenarios, regression testing,

negative testing, error, and bug retests, and

usability.

Monitored program performance to ensure

efficient and problem-free operations.

NCR

Alpharetta, GA November 2013 - April 2016

SOFTWARE QA ENGINEER

Documented results of various tests performed

throughout the entire Software Development Life

Cycle.

Developed strategies for comprehensive smoke,

functional, integration, performance, and usability testing activities.

Participated in code reviews with development

teams to provide feedback on overall code quality

from a QA perspective.

Provided technical support for customers

experiencing difficulties with released software

applications.

Conducted regression tests on existing

applications after new releases or bug fixes.

Reviewed user interface designs for usability issues prior to development efforts beginning.

EDUCATION

Collaborated with developers and product

managers to ensure all features were tested

thoroughly before release.

Performed manual and automated tests on web-

based and mobile applications to detect bugs and

issues in various versions of software products.

Designed test plans, scenarios, scripts, and

procedures.

Used bug tracking system and report defects to

software developers.

Installed, maintained, and used software testing

programs.

WorldPay

Atlanta, GA April 2003 - November 2013

QUALITY ASSURANCE ENGINEER

Maintained documentation related to QA activities

including test results, reports, logs.

Communicated effectively with stakeholders

regarding project status updates and upcoming

milestones.

Developed and implemented automated testing

tools for quality assurance processes.

Collaborated with developers to identify bugs early in the development cycle and improved overall

code quality through proactive bug detection

techniques.

Reviewed user stories and requirements

documents to ensure proper coverage of

acceptance criteria prior to release into

production environment.

Analyzed system requirements and developed

detailed test plans to verify that all features are functioning correctly.

Provided technical guidance for the team during

the design and implementation of tests.

Collaborated with field staff and customers to

evaluate and diagnose problems and

recommended possible solutions.

Installed and configured recreations of software

production environments to allow testing of

software performance.

American InterContinental University, Atlanta, GA, US January 2004 Awards & Honors

BACHELOR IN BUSINESS ADMINISTRATION

Cum laude

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