Jeffrey Brown

West Palm Beach, FL

ad3bee@r.postjobfree.com

561-***-****

Summary

Over 30 years assisting companies with achieving optimal performance by maintaining and

troubleshooting IT systems, end-user hardware, software, and networks.

Work Experience

IT Support Analyst

Innovative Technology Solutions - Jupiter, FL

December 2016 to June 2021

•Established and maintained Standard Operating Procedures for Service Desk and installation techs to ensure the highest standards of operational efficiency

•Created and maintained online documentation explaining new systems, software and hardware that is utilized by end users and IT personnel

•Working with Human Resources and management to ensure proper provisioning of new user accounts in Active Directory

•Created file shares and modified permissions for end-users, computers and groups

•Troubleshooting network and VPN (Citrix and Cisco) connectivity issues

•AS400 support - print queue issues, IP terminal resets

•Administered Remote access tokens

•Heavy Outlook client support, connectivity and configuration issues

•Drive mapping, remote printer and software installs

Systems Administrator

Insight Global - Stamford, CT

July 2016 to December 2016

•Provided Active Directory administration of users and computers

•Provided VPN and remote access support to end-users

•Maintained security standards that would ensure a high level of confidentiality, integrity and availability of information

•Built strong trust relationships with end-users to ensure that they always felt comfortable approaching the IT team with any issues

•Supported Mobile device deployment operations and assisted end-users with any issues

•Provided weekly reports to management regarding new and ongoing projects

IT Support Analyst

Adecco

October 2015 to January 2016

•Responsible for initial design of Linux systems in a test environment that would securely communicate system status of commercial boilers over cellular networks and secure SSL connections to remote databases.

•Building Linux servers (including web servers, LDAP servers, File Servers)

•Configuring Linux UWT and FirewallD firewalls

•Utilized knowledge of TCP/IP, DHCP, DNS, to build reliable server configurations

Jr Systems Administrator

•Innovative Technology Solutions - Melville, NY

•January 2014 to September 2015

Other Employment

OTR Truck Driver

Crete Carrier Corporation - Lincoln, NE

August 2023 to January 2024

OTR Truck Driver

Prime Inc. - Springfield, MO

June 2021 to August 2023

Education

Master of Business Administration in Business Administration

Nova Southeastern University - Davie, FL

Bachelor of Business Administration in Management Information Systems

Florida Atlantic University - Boca Raton, FL

Skills

•Help Desk

•Active Directory user administration

•Desktop Support operations

•LAN

•TCP/IP

•DNS

•DHCP

•Microsoft Windows Server

•Operating Systems

•VPN

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