Data Entry Call Center

JAMES E. HOLCOMBE

Accomplished and energetic leader with a solid history of success and mission achievement. Motivated individual with strong organizational and prioritization abilities. Areas of expertise include, office management, mentoring, staff development and team building.

EXPERIENCE

Owner, Lank’s Brisket BBQ & Eats Mobile Catering - 2020 - Present

Creating menus, setting up serving stations, handling special requests from guests and clients. Adhering to health and safety guidelines. Coordinates all serving patterns.

Customer Sales Rep Garden Center, LOWES, Cypress, TX - 2021 - 2022

Assisted customers with specific project needs. Helped customers find the products they needed, and conducted inventory reports, and kept merchandise clean, organized, and accessible.

Call Center Rep, Veterans Evaluation Services, Houston, TX July 2019- Nov 2019

Screened all incoming VES calls, was well as directing courteous, educated information to veterans with scheduled appointment information. Performed outbound calls to inform veterans of medical appointment scheduling all information.

Medical Health Services Mgr, Multiple Locations, US Air Force 1998 – 2018

Oversaw flight/office admin operations. Developed and managed clinic providers templates and schedules. Patient Liaison; handled clinic patient complaint/feedback program. Facilitated new employee orientation & exit transition training program. Emergency Management, Bldg Anti-Terrorism, & Disaster Response Program Mgr. Unit Information Security Clearance Program Mgr. Group Medical Deployment Manager. Managed the largest IT/Medical Equipment account in the AF (59 Medical Wing). Facilitated First Call Resolution within San Antonio Call in Medical Appointment and Consult Office (CAMO); resulting in over 600 re-opened appointments to the market outpatient facilities.

EDUCATION

Wayland Baptist University- B.S. Business/Healthcare Mgmt 2006

SKILLS

Public speaking, coordination, Program Administration & Mgmt, Active Listening

210-***-**** *****-********@*********.***

18615 Oden Trace Dr, Tomball, TX 77377

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