PADMA MUTHUKRISHNAN 512-***-****

Having hands-on experience in managing IT Infrastructure, looking forward to stretch the bounds wider to a similar challenging fast phased environment to enrich and contribute to the upward mobility of the organization.

EDUCATION

B.E. Electronics and Communication Alpha College of Engineering AUGUST 2007 – APRIL 2011

EXPERIENCE

Senior Specialist (Windows Server Management) HCL Technologies, Chennai. September 2021 – April 2023.

Expertly overseeing server administration to ensure seamless service delivery, promptly resolving errors as they arise.

Perform regular maintenance on the servers by installing the software upgrades, patches and hardware upgrades.

Automated validation of the servers by integrating with puppet tools.

Performed server migration from windows server 2012 to windows server2019.

Experience in windows server patching with Tanium and SCCM tools.

Hands on experience and knowledge of hypervisors such as VMware, ESXi.

Experience in performing cloning, cold migrations and hot migrations and handling snapshots.

Knowledge of enterprise windows server roles including Active Directory services, DNS, Group Policy, IIS etc.

Documented standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles for future reference.

Collaborated with Subject Matter Experts to create and update knowledge articles ensuring accuracy and relevance.

Worked on ServiceNow ticketing system by creating change requests and incidents to implement the corrective actions.

Effectively involved in PowerShell scripting and automating process.

Monitor SCOM alerts, system logs, identified and resolved issues proactively, minimizing downtime and improving system stability.

Practical expertise in configuring MS clusters and Veritas High Availability cluster servers.

Troubleshooting of server hardware issues by coordinating with the hardware vendors.

Proficient in software packaging using Chocolatey, a widely adopted Windows packaging manager.

Knowledge on EMC networker tools handling backups and recovery of data on servers.

Involving in team meetings and work on enhancement projects. OBJECTIVE

IT Analyst (Technical Service Representative) HCL Technologies, Texas, USA MAY 2018 – APRIL 2019

● Identify root causes of issues (problem/change management) and work with Application Development Team in providing a solution.

● Worked on PowerShell script for the software installation/modifications on operating systems.

● Updating group policy and managing software install or updates using PowerShell scripts.

● Managed virtual machines by adding/granting permissions based on the requirements.

● Pushing packages via Chimera applications.

● Co-ordinate with windows team for troubleshooting related to Windows profile etc.

● Creates incident related performance analysis and reporting for review by IT management.

● Develop process and procedures that ensure Incident Management and Service Desk related action items are tracked and completed.

● Work as part of the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs.

● Work with other teams to identify improvement opportunities and ensure end-to- end success of the Incident Management process.

● Working knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.).

● Research and evaluate software and hardware to assist in software development on different platforms Performing Incident investigation diagnosis and resolution.

SKILLS

● Having knowledge on SCOM, SCCM

● Experience in ServiceNow application – ITSM module.

● Knowledge in Windows Server OS/VMware and LINUX

● Operating Systems: Windows 10 & 11 / MS Office

: LINUX – Ubuntu and RHEL 9/8

● Testing Tools: QTP, QC, Selenium

● Language: C, C++, Java

● Web Technologies: HTML

● Puppet

● Chocolatey

● Tanium

● PowerShell

OTHER TRAITS

● Excellent verbal and written communication skills - able to present information, status and issues in a clear and concise manner with the goal of driving to a decision.

● Attention to detail and complex problem-solving abilities from operational and technical perspective.

● Ability to work independently and as part of a group.

● Aptitude for learning and rapidly mastering new applications and technology.

● Excellent analytical skills with proficiency in debugging and problem solving.

● Effective time management skills with respect to deadlines and priority changes.

● With the main objective being towards satisfaction, both for myself and the company, I strive to work towards the high standards of loyalty and dedication which has been consistent throughout, thereby making work a pleasure. CERTIFICATION

● Certified Software Testing Professional.

PERSONAL INFORMATION

● Date of Birth :15-04-1990

● Marital status : Married

● Languages known: English, Tamil, Hindi

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