PROFESSIONAL

SUMMARY

Seasoned Auto Physical Damage Appraiser,Florida Licensed

.Highly skilled in performing speedy and accurate customer and Insurance Damage Repair Estimate. With over 20 years of experience . Excellent reputation for resolving problems and improving customer satisfaction and meeting company goals. SKILLS

Adjusters License, in Florida,

Rhode Island.

Skilled OEM,CAPA AM, RECY

Parts

CCC One

Navigator

LUMEN

ALLDATA

Photo, Desk Estimatics

Outlooks

Shop Claims Management

Established Technician I-Car

Certification

I-Car certified

Performed Automotive

Manufacture Shop

Certification,Infiniti, Nissan,

Kia

Mitchell Estimating

Customer Relations

WORK HISTORY

Claims Resol Spec III, Appraisal / LIBERTY MUTUAL INSURANCE & SAFECO INSURANCE - Scranton, PA / 07.2022 - Current Deep understanding of the content of all policy types written by the company.

Skilled in estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses.

Strong negotiation skills.

Effective skills in time management, organization, and the ability to work under pressure with minimal supervision. Posses State Adjusters License in FL, RH, TX, CA, NV, AZ. Strong customer communication skills.

IRMA TORRES

ad3bbm@r.postjobfree.com 407-***-**** Ocoee, FL 34761 Office Manager / Le Chateau Body Shop Inc / 05.2018 - 06.2022

Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types

Negotiated completed damage estimates and repair costs Accurately estimated parts and labor for over repairs Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines

Replaced and repaired vehicle parts according to work order instructions

Used CCC One & ALLDATA OEM, DTC, TBS,

Auto Collision Estimator / USA Collision And Glass / 02.2017 - 05.2018

Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types

Documented damage with photographs and detailed written descriptions

Negotiated completed damage estimates and repair costs Up to date Insurance and or any 3rd party Repair Estimate guidelines

Used critical thinking to break down problems, evaluate solutions and make decisions

Prepared variety of different written communications, reports and documents

Managed team of employees, overseeing hiring, training and professional growth of employees

Proved successful working within tight deadlines and fast-paced atmosphere

Exceeded goals through effective task prioritization and great work ethic

Increased customer satisfaction by resolving issues Payment Documentation from Customer, Insurance and or thirds party at all times

Auto Body Estimator / Orlando Super Center Auto Collision / 10.2014 - 04.2017

Accurately estimated parts and labor for over repairs. Prepared Insurance Repair Estimates on behalf of customers, detailing damage details, car conditions and shop quotes. Delivered services to customer locations within specific timeframes.

Increased customer satisfaction by resolving issues. A/R

Worked with customers and insurance companies to obtain payments.

Drafted invoices for completed work.

Promoted positive customer experience through day-to-day EDUCATION

Taylor High School

High School Diploma

I-Car Certified

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