Dennise Gilbu

Northglenn, CO ***** 303-***-**** ad3bax@r.postjobfree.com

Business Solutions Data Entry Leadership & Support Service Excellence

Accomplished business professional with extensive transferable experience providing the leadership and support needed to achieve the organization's data entry, customer service, and support business goals and objectives. Able to deliver exceptional service while leveraging strong typing/data entry skills to enter information accurately into a variety of systems in a timely manner. Recognized for delivering impactful results while leading in fast-paced, dynamic business environments.

Areas of Expertise

●Multi-tasking

●Analysis & Research

●Strong attention to detail

●Data Entry Best Practices

●Written & Verbal Communication

●Time management

●Strategy & Execution

●Problem Resolution

●Customer Relationships

Professional Experience

Retired from the City and County of Denver after 22+ years.

CITY AND COUNTY OF DENVER, Denver, CO 2000 - 2022

Police Dispatcher, (2013 - 2022)

●Provide wide-ranging support for the Denver Police Department’s needs by delivering exceptional service while taking emergency and non-emergency calls.

●Leverage flexibility and multi-tasking skills to assess the priority for police through exceptional listening and problem-solving.

●Manage extremely intense, stressful situations to support the need of the city’s police officers and utilize strong typing skills to quickly and accurately enter important, necessary information.

●Receive incoming calls for police and security services, dispatch officers as needed, and continually monitor police radio alarms.

●Accurately document police requests in an electronic records management and dispatch system.

Emergency Call Operator, (2000 - 2013)

●Performed diverse telephone work receiving emergency calls to the police and fire departments, ambulance services, and similar emergency services.

●Utilized strong typing skills to enter important, detailed information quickly and accurately in the city and county's systems.

PREVIOUS EMPLOYMENT: Teller/Personal Banker - Norwest Bank.

Education & Certifications

High School Diploma - Abraham Lincoln High School, Denver, CO

Certified Massage Therapist - Denver School of Massage Therapy

EMD/CPR Certified

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