Clarman Cruz 203-***-**** ad3bav@r.postjobfree.com

SUMMARY

My interests include production support, software process improvement, and business critical systems

EXPERIENCE AND RESPONSIBILITIES

ELIASSEN GROUP, Fidelity Investments, Application Support Engineer, March 2023 – February 2024, Hybrid Jersey City, NJ

- Tracking prime broker production issues from Operations users to the L2 development teams (JAVA, Oracle DB, Linux, Control-M)

- Point of contact for production issues creating JIRA per new request

- Setup and investigation of Secure File Transfer Processes with external clients

- Documenting production support new joiner access requirements and application needs

- Creating and maintaining confluence runbooks of workarounds to common L1 production issues

- Daily monitoring of batch jobs reporting failures to L2 team

CAPSULE, Application Support Engineer, March 2022 – January 2023, Remote

- Supporting patient facing agents with pharmacy issue from SMS communications, order placement, medication refill issues, to order delivery (Python, Microservices in AWS)

- Analysis and reporting of software errors to the corresponding engineering team

- Thinking and sharing software design ideas with engineer leaders

- Explaining application functionality and bug workarounds to the users

INFOSYS, November 2017 – February 2022

UBS, Test Support, December 2020 – February 2022, Weehawken, NJ

- Deployment of statistical reports to the QA and UAT environments following Agile software methodology (Python, R, JAVA, and Linux)

- Execute SQL (Oracle) statements to aid define stress and risk testing

- Perform daily health checks of the QA, UAT, and PREPROD environments

- Investigate test case failures by studying systems logs (Linux). The findings are reported to the development team to perform code corrections

Goldman Sachs, Production Engineer, November 2017 – July 2020, Jersey City, NJ

- Problem solving data queries, application functionality questions, and trade booking problems for Syndicate Bank Loans in-house office software (Windows 10, Linux, IBM DB2 SQL, Slang which is similar to Python)

- Tested and implemented User Interface improvements reducing Operations production ticket count by about 6% (Slang)

- Automated in a web page a set of common production support tasks reducing direct database access by 90%

(Slang, IBM DB2 SQL, Linux, and HTML)

- Daily health checks of data flow and workflow statuses ensuring critical application readiness (IBM DB2 SQL)

HCL AMERICA, UBS, Support Analyst, January 2016 - November 2017, Nashville, TN

- Incident management of applications access, data inquiries, functionality questions, and report problems for Customer Relationship Management in-house software (Windows 7, SharePoint, ServiceNOW, Oracle, JAVA, Apache/Tomcat)

- Corporate bankers’ account creation and institution coverage setup in trading applications EBB/IPREO and DealAxis/Dealogic

- Automation of common support tasks relating to data loads and system logs (Autosys, Linux bash, Oracle SQL, ETL workflows)

ROYAL BANK OF SCOTLAND, March 2010 - September 2015

Market Data Support Analyst, November 2014 - September 2015, Stamford, CT

- Production support of global database storing market data for different financial products across the bank (Windows 7, Geneos, MS-SQL)

- Daily health checks of the environment, and database replicated in UK, NY, and HK to ensure critical application readiness on market open

- Automation of most steps in the large and monthly global release of the application greatly reducing human error (Visual Basic Script)

- Aiding users with data quality questions, and data flow inquiries reducing data duplication

- Testing data changes requested by developers and users to price trades more accurately

Global Business-As-Usual Analyst, March 2010 – October 2014, Stamford, CT

- Maintenance of the Counterparty Exposure Management (CEM) application (Windows XP, SYBASE, LINUX, Autosys, C#, JAVA)

- Dataflow analysis between the CEM application, and other global systems resulting in better department wide consistency. Products include CDS, and corporate bonds

- Credit risk data extracts for ad hoc requests, and corresponding static data point corrections as requested by the front office

- Generation of monthly CVA downgrade reports for the global finance department

- Configuration and generation of numerous CVA/FVA/WWR impact test simulations leading to more accurate pricing methods

- Performing root cause analysis of user issues while providing immediate workaround for critical issues

PRINCETON CONSULTING, Barclays, Global Application Analyst, September 2009 – February 2010, New York, NY

- Administering Front Office applications (Money Markets, Market and Credit Risk) and reporting engines (Windows XP, Microsoft T-SQL, Autosys)

- Supporting customers in Brazil, London, Miami, New York, and Singapore helping them to accomplish timely business analysis and trading reporting

- Graphing discount curves by tenor in Excel to improve reporting accuracy

- Automating test cases of new discount curves, and testing of new legal entities to eliminate erroneous data

SAC CAPITAL ADVISORS, Production Support Analyst, January 2007 – December 2008, Stamford, CT

- Maintenance of critical applications such as nightly feeds from front office to internal systems, firm wide official profit/loss programs, and end-of-day trade exports to prime brokers (Windows NT, Microsoft T-SQL, VBA, Autosys, JAVA)

- Acting as a liaison between the user community and the development team by explaining workflow changes, programming problems, and possible software solutions. The applications involve high volume equity and futures trading

- Responsible for corrections and optimizations to trade file feeds and their batch programs. The outcome was improvements to Autosys job schedules increasing file generation efficiency

- Made significant improvements to the production environment by testing and implementing more than one hundred programming changes. The result was operational stability, higher user productivity, and reduced prime brokerage fees

- Some issues were affecting the users for years before Cruz solved them permanently perfecting some production processes

- Documentation of software overviews, flowcharts, and support guidelines for many of the applications. Also, documented user requirements for the development team

JULIA NOTEBOOKS

Quant Econ, quantecon.org

- A Data Science Example In Julia Using Education Statistics From The Work Bank Using Machine Learning, February 2020

- Classifiers In Julia To Improve The Retention Rate Of Community College Students, March 2020

- Linear Invariant Causal Prediction Using Employment Data From The Work Bank, April 2020

- Nonlinear Invariant Causal Prediction Using Unemployment Data and Inflation Adjusted Prices from the USA Bureau of Labor, April 2020- Invariant Causal Prediction in Julia: Why Some Are Able Earn More Than 50 Thousands a Year?, July 2020

The Alan Turing Institute, turing.ac.uk

- Using GLM.jl from MLJ, June 2020

EDUCATION

- Georgia Institute of Technology, edX Micro Master in Analytics, April 2020

- Honolulu University Online, Doctor of Philosophy in Computer Science, Data Visualization, October 1999

- University of New Mexico, All but dissertation, 1993 - 1995

- State University of New York at Albany, Master of Science in Computer Science, 1993

- State University of New York at Stony Brook, Bachelor of Science in Computer Science, 1990

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