R U B Y L O N G

UCF Alumni

Environmental Studies

407-***-****

ad3ba1@r.postjobfree.com

E D U C A T I O N

BACHELORS OF ENVIRONMENTAL STUDIES

University of Central Florida

**** - ****

ASSOCIATES OF ARTS

Valencia College

2017 - 2020

S K I L L S

Technical Proficiency

Leadership Experience

Problem Solving Abilities

Communication Skills

R E F E R E N C E S

Paul Kahle - Hilton Front Office Director

407-***-****

Jeheira Amaez - OPAC Events Coordinator

407-***-****

S U M M A R Y

A UCF alumni with a strong work ethic and eager to gain experience in the professional world. My skill set includes reliability, hard working, and tech savvy.

W O R K E X P E R I E N C E

FRONT DESK AGENT

Hilton

2023 - PRESENT

Establish trust-based relationships through transparency and engagement in communication.

Maintain a clear and concise log of customer interactions, handle customer accounts, and correctly file paperwork. Prepare yourself for a professional work environment, including dressing and acting accordingly.

CUSTOMER SERVICE ASSOCIATE

Lowe’s Home Improvement

2020 - 2023

Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication.

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

VOLUNTEER

Oakland Nature Preserve

2021

Aided in the restoration of local trails and parks. Strategized the daily and weekly course of action. Gained knowledge in Florida native plants and wildlife.

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