Human Resources Customer Service

Adelaida Mayo

*** ********* **., ******, ** *****

CELL: 302-***-****) EMAIL: ********.*******@*****.***

PROFILE:

A PROFESSIONAL BI-LINGUAL LEADER SEEKING A POSITION IN A MAJOR COMPANY THAT WILL ALLOW ME TO UTILIZE MY LEADERSHIP SKILLS.

EDUCATION:

WILMINGTON HIGH SCHOOL 1983-1987(Diploma)

WORK HISTORY:

CURRENTLY PROBATE SECTION MANAGER

SIMM ASSOCIATES JULY 2010- PRESENT

MONITOR OVERALL DEPARTMENT COLLECTIONS TO MEET MONTHLY GOALS

ASSIST IN DAILY STRATEGIES

COACH & TRAIN NEW EMPLOYEES BY MONITORING AND LISTENING TO CALLS TO

oENSURE EMPLOYEES ARE IN COMPLIANCE WITH FDCPA AND PROVIDE FEEDBACK

0VERSEE DEPARTMENT OF 20+ EMPLOYEES

HANDLE EMPLOYEE ATTENDANCE/PTO SCHEDULING/VACATIONS

HANDLE ALL ADMINISTRATIVE DUTIES AS NEEDED (REPORTING, CONFERENCE CALLS, ATTEND MONTHLY REMEDIATION MEETINGS)

ASSIST WITH SPANISH CALLS WHEN NECESSARY

KNOWLEDGE OF COLLECTIONS, ESTATES, ATTORNEY/COURT CALLS/1ST AND 3RD PARTIES COLLECTIONS

ASSIST AND KNOWLEDGE OF HUMAN RESOURCES POLICIES/PAYROLL

KNOWLEDGE OF SECURING PAYMENTS ON STUDENT LOANS TO AVOID CHARGE OFF/DEFERMENTS/FORBEARANCE

LEAD CUSTOMER SERVICE REPRESENTATIVE

COMMERCE BANK/TD BANK SEPT 2007- JUNE2010

RESPONSIBLE FOR INITIATING AND COMPLETING BANK ACCOUNT APPLICATIONS

ASSIST WITH SPANISH CUSTOMERS

HANDLED ESCALATED CALLS FROM CUSTOMERS

PROVIDE EXCELLENT CUSTOMER EXPERIENCE TO EACH CUSTOMER

OPEN/CLOSE BRANCH

ASSIST MANAGER WITH NIGHTLY RECONCILIATION

SKILLS:

PROFICIENT IN MICROSOFT OFFICE /SOME EXCEL, EXCELLENT COMMUNICATION, NEGOTIATION AND LISTENING SKILLSEAGER TO LEARN AND EXCEL IN NEW TASKS/EXCELLENT INTERPERSONAL SKILLS/BI-LINGUAL -SPANISHABLE TO WORK ALONE OR IN GROUP SETTINGS/GREAT TIME MANAGEMENT AND ORGANIZATIONAL SKILLS

ACHIEVEMENTS:

PERFECT ATTENDANCE 2013-PRESENT, EMPLOYEE OF THE MONTH 2013/2014/ MANAGER OF THE MONTH 2020

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