Customer Service Representative

Dedicated administrative professional and effective leader who excels at utilizing

proven methods and current policies to successfully improve business operations. Assertive and proficient in collections and account management. Extensive knowledge in exercising sound judgment with the ability to resolve problems tactfully and diplomatically.

Parkway Chevrolet Director of First Impressions / Front Desk Receptionist 2021-present

● Primary responsibilities include providing excellent customer service.

● Greet 45 guests daily and visitors with a warm and friendly demeanor, creating a welcoming atmosphere in the office.

● Operate the switchboard, answer phone calls directing calls to the appropriate area -Respond to emails, serve as greeter while professionally manage the reception area

● Filing, copying, faxing,mailing out contacts daily and providing general support for the staff and administrative staff.

Customer Service Representative

Addison Employment Service - Houston, TX

2020-2021

● Working remotely assisting physicians' offices with getting covered facilities for patient treatment and inputting demographic information in patient files to check coverage.

● Answer all incoming calls and help with patient setting appointments with in-network facilities with in a timely manner

● Get approval for facility treatment.

● Work at a very fast pace. Working with a headset and computer provided by the company.

● Heavily supervised position.

● Microsoft

● Hands-free phone system

● Using fax machine and copy machine

● Problem solver when patients, and making sure the office has all connect information

Customer Service Representative Houston,Tx Insurance Verification for Baylor College of Medicine

2020-2021

Addison Employment Service

●office visit coverage and patience responsibility

● Contact the patient to advise of the cost of the visit.

● Contact insurance companies for correct coverage

● Contact patient primary care doctors for clinical

● Contact doctors for referrals and authorizations and get the same information from insurance companies

● Work through EPIC, NaviNet, Experient, Kelsey-Seybold, Community Health Choice UMR, and Link which all the UnitedHealthcare benefits are there EyeMed working with Ophthalmology

● ACD line which you take incoming calls from patients and family members, caretakers

● Work With VA to get approval for Service through Baylor College of Medicine Autumn’s Safe Haven Adult Day Care Center - Houston, TX

● Implemented and cultivated systems regarding client information in databases.

● Facilitated inter-departmental communications for effective client support.

● Trained on operating procedures and company services to increase processing productivity.

● Managed and updated company reports for program officials. Patient Services Representative.

Additional Experience:

North Forest ISD

MHMRA

Fort Bend ISD

Spring ISD

Education

Remington College

Medical Billing and Coding

Texas Southern University

Education

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