Brenda Reyes, MBA, CSM, CSPO

San Antonio, Texas, 78245 210-***-**** ad3b98@r.postjobfree.com linkedin.com/in/brendareyescsm SUMMARY

Bilingual Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) with 12 years of experience in educational technology; 7 years’ experience as a Director of Education and Scrum Master. Proven history of understanding and building complex systems, focused on removing impediments from teams and delivering customer-centric services and end product. Verifiable success in managing complex initiatives, creating value- added programs and driving successful process improvement to increase organizational visibility. Proficient in Spanish.

SIGNIFICANT STRENGTHS AND SKILLS

Process Improvement*Project Management*Program Management*Strategic Partnerships*Trend Analysis*Cost Control Analysis*Servant Leadership*Quality Improvements* Stakeholder/Client Engagement*Budget /Fiscal oversight*Change Management*Cross-Functional Team Leadership*Business Operations*Development Training, Coaching and Facilitation*Standards, Tools, & Best Practice Creation & Documentation*Agile Development and Best Practices*Agile Frameworks-Scrum, Kanban, Lean, XP, SAFe, SDLC *CI/CD*Platform as a Service*MS-Excel, Project, SharePoint, Word, Power Point, Cloud, Outlook*Jira and Confluence*Cyber Security* Knowbe4

PROFESSIONAL EXPERIENCE

Director of Education/Scrum Master Southern Careers Institute 09//2023–Present

Ensured 3 project teams lived Agile values and principles and followed customer-required processes and practices

Prepare and provide briefings of analytical finding/queries using Sky SQL, Connect Azure, Google Cloud and LMS and provide stakeholders plan(s) of strategy and execution and follow-up briefings

Interfaced with product owners on an active basis to manage product backlog, user stories and sprint activities

Proficiently organize and facilitate daily scrum, sprint reviews, retrospectives, sprint and release planning

Expertly promote continuous improvement and help teams increase productivity and foster innovation resulting in 3% increase in completion outcomes (CI/CD) within three months

Utilized Cyber Security in enhancing technology performance and providing security of student information

Test Learning Management System (LMS) and communicate bugs to scrum team and LMS administrators

Track IT tickets for improved LMS customer experience; troubleshoot first level application login issues

Leveraged knowledge of support teams and function to support the scrum team with prioritizing and managing of blockers/issues, escalation, and solving of issues relating to four applications for program management

Motivate the Scrum team to prepare and lead impactful team retrospectives while acting as an advocate for the scrum values through motivating team members and increasing team engagement. Director of Education/Scrum Master The College of Healthcare Professions 03/2021- 08/2023

Excelled at leading cross-functional teams that delivered services and products of $11.5 M in revenue

Monitor and manage dependencies on other teams and external projects to ensure potential issues are resolved

Train new team members and transition teams to agile frameworks with Scrum to enhance team skill levels

Empowered teams to self-organize and grow cross-functionality resulting in 8.3% retention.

Communicate with management, developers/administrators, PO’s and support specialists on product issues.

Served as the voice of transparency, inspection, and adaptation in an iterative education development environment

Evaluated and maintained team compliance on Cyber Security training: Knowbe4 simulated phishing attacks; maintained less than 10% risk team results through simulations and trainings

Coach and mentor, the Scrum team in successfully applying relative estimation with story points which increased our productivity by 20% and achieved 98% or better in credentialing outcomes

Develop collaborative internal and external relationships with stakeholders and departmental leaders achieving 15.96% increase in product output.

Effectively served as the campus’ Learning Management System administrator; document and report bugs

Embodied Servant Leadership with a Lean-Agile mindset, supporting multiple teams to embrace and adopt lean and scrum core values, implement practices to ensure high performance, and continuous improvement within the teams.

Director of Education/Scrum Master Southern Careers Institute 08/2014-03/2021

Influencing the strategic direction of the campus/business

Building strong relationships and connections with partner organizations

Driving productivity and ensuring smooth flow of business whilst ensuring its legality, safety and security

Exercised astute talent management acumen in the process of placing personnel in positions promising succession, retention and increased output

Interface with stakeholders to gather/validate business/program requirements and translate same into User stories for development team build

Collaborating with the scrum teams to identify and removed team impediments to allow the team to deliver the sprint goals and deliverables

Analyze, develop, implement plans and project completion rates (product delivery)

Partnering with leadership and other scrum masters to conduct effective and goal driven quarterly planning events

Facilitated Scrum events, fostering creativity, empowerment, cooperation, communication, and productivity. TRAINING AND CERTIFICATION

CSM• Certified Scrum Master •Scrum Alliance

CSPO• Certified Scrum Product Owner •Scrum Alliance Accelerated Leadership Academy

Enterprise Security Leadership: Negotiation Skills for Cyber Leaders, Always Prepared: The Keys to Building a Skilled Security Team; Executive Risk Management, Charting the Right Cybersecurity Career Paths for Your Team, Enterprise Security Leadership: Designing Enterprise for Multi-Cloud EDUCATION

MBA Minor in HRM, University of Phoenix

BS in Biology, University of Texas at San Antonio

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