Customer Service Software Engineer

MIDHUN KUMAR THANIKONDA

Peoria, IL +1-309-***-**** ****************@*****.*** https://www.linkedin.com/in/midhun-kumar-thanikonda-986913224/

OBJECTIVE: I would like to associate myself with a professional and respected organization where I can pursue a challenging and rewarding career by applying my knowledge and skills, which will assist my development and contribute effectively to the organization and the society as well

EDUCATION

Masters in data science, Bradley University, Peoria, IL

Bachelor of Science in computer Science, SIETK, Puttur, India.

WORK EXPERIENCE

Associate Software Engineer, Mphasis Technologies Pune, India

Collaborated on a Java-based Telecom project to design a multi-tiered customer service system, streamlining issue escalation from customer service to management. Contributed to full-stack development, enhancing customer experience through optimized resolution processes using Java and related technologies.

SKILLS AND TECHNOLOGIES

Programming Language: Python & R

Data Analysis: Pandas, NumPy

Developer Tools: Jupiter Notebook

Database Management: SQL

Data visualization: Tableau

Excel

Strong analytical and problem – solving skills.

UNDERGRDUATE PROJECT

Identification of Fruit Disease Detection Using Deep Learning JULY 2021

Developed a Python-based mobile app for farmers using Deep Learning and K-means Clustering for image segmentation. Implemented a Convolutional Neural Network (CNN) for accurate disease classification, enhancing fruit disease detection and facilitating agricultural decision-making with MySQL for efficient data management.

CERTIFICATIONS

Certified SWAYAM NPTEL course in “INTRODUCTION TO INTERNET OF THINGS”

UNDERGRDUATE PROJECT

Identification of Fruit Disease Detection Using Deep Learning JULY 2021

Developed a Python-based mobile app for farmers using Deep Learning and K-means Clustering for image segmentation. Implemented a Convolutional Neural Network (CNN) for accurate disease classification, enhancing fruit disease detection and facilitating agricultural decision-making with MySQL for efficient data management.

CERTIFICATIONS

Certified SWAYAM NPTEL course in “INTRODUCTION TO INTERNET OF THINGS”

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