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Customer Service Property Manager

Location:
Stone Mountain, GA
Posted:
February 03, 2024

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Resume:

Donna Lewis

ad3b83@r.postjobfree.com 678-***-****

Summary of Qualifications

●Over 20 years of leasing experience meeting with prospective tenants, preparing and executing lease documents, conducting credit and background checks to qualify potential tenants

●Proficient in Microsoft Office Suite, Yardi, Real Page, YieldStar, One-site, Toolbox, AS400, Blue Moon, Cere Logic, Resman, Exact Estate,

●Increasing and maintaining occupancy rates; Creating marketing and promotional materials to advertise vacant units on their property, Lease Up, 3 Rehabs

●Ensure proper maintenance and inspect properties periodically to maintain the company standards, coordinate any necessary property maintenance, monitor the use of community facilities and common areas including the office, pool, laundry, mail and fitness centers.

●Excellent verbal and written communication skills; Excellent customer service and sales skills

Education

Bachelor of Science Degree, Business, Concentration in Hospitality

University of Phoenix

Bachelor of Science Degree, Accounting

St. John’s University, Queens, NY

Leasing Experience

Nurock/Tuscany Village Clarkston, GA

Property Manager January 2022-July 2023

●All office Duties, show units, Submit applications,

●Collected and Processed all applications and renewals

●Kept Occupancy above 98%, Tenant retention

●Vendor Contact person, All tenant correspondence

●Created Food Pantry for all residents

●LITHC, Supervised 3-4 employees, Submitted all S8 paperwork

●Inspected all units, and grounds. Maintained good relations with tenants

●Marketing, Plan tenant events, Collect all fees and rents,

Blue Magma/The Park at Carrigan Stone Mountain, GA

Leasing Specialist February 2021 - April 2021

●Moved in 12 Tenants in 8 weeks

●Trained for Resman Software

●Showed apartments, grounds and amenities; Inspect units for future tenants

●Scheduled appointments via office calendar; Maintained waiting list

●LIHTC, Completed and submitted Section 8; weekly inspection reports

●Prepared and uploaded leases with completed file to Resman

●Set up gas/renters insurance

●Completed background checks and submitted verifications; Collected fees and rent

Ledic/Envolve /Mountain Crest Apartments Stone Mountain, GA

Leasing Specialist August 2018 - November 2020

●Maintained occupancy at 98% and above

●Promote sales via Craigslist, search engines, flyers and open house

●Assist with tenant activities; Immediate contact person for Vendors

●Submitted weekly and monthly daily traffic activity reports

●Assisted in annual housing inspections

●Completed and submitted all section 8 paperwork; LIHTC; Section 8; Vash

●Collected rent and fees; Assist with violation letters, tenant correspondence, and delinquency reports

Reliant/Mountain Crest Apartments Stone Mountain, GA

Leasing Specialist February 2016 - August 2018

●Increased occupancy from 65% to 98% in 2 months, maintained 98-100% occupancy

●Prompted my Regional Manager to increase all rents immediately for all move-ins

●LIHTC, Section 8; Created and prepared weekly and monthly traffic reports

●Marketing/shopping; vendor contact person; maintained model unit; office and seating areas

First Communities Morrow, GA

Leasing Specialist March 2015 - January 2016

●Increased and maintained high occupancy

●Worked through renovations and upgrades to office

●Assisted tenants via google text, emailed leases

●Assisted with community tenant activities, monitored pool

●Created Door King cards

●Conducted marketing/shopping; Created craigslist ads; Prepare Spreadsheets

PEM Lakeshore/ Sage Pointe Clarkston, GA

Leasing Manager/Business Manager January 2012 - March 2015

●Increased and maintained occupancy from 60% to 98% in 8 weeks; LIHTC, Section 8

●Trained employees: vendor contact person: inspected grounds with teams monthly

●Achieved opening pool after 3 years of closure

●Received Leasing Agent of the Year Award

●Conducted competitive marketing analysis, created craigslist ads, open house, traffic reports

●Advanced to new position as Business Manager within 9 months

●Assisted with the split of Lakeshore property and created Sage Pointe; worked through two rehabs and two sales, Due Deligence

●Assisted with hiring process and managed 4-5 employees; Created employee incentives

●Company liaison for Food Drive; Created and implemented tenant activities

References Upon Request



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