JOHN B. COONEY MBA, CSM, SAFe, PMP

**** ********* *****, *****, ** 469-***-**** ad3b7t@r.postjobfree.com

Certified Sr. Scrum Master and SAFe Agilist with a track record of success in leading multiple scrum teams and driving Agile transformation

QUALIFICATIONS

Scrum Master – 7 years

Management consultant – 10 years (3 years w/KPMG)

Experienced in managing Cross-functional Teams

Passionate about Team Building

Analytical thinker

Driven to Surpass Goals

Deep hands-on IT Experience

KEY SKILL SETS

Agile Transformation: 7 years; Certified Scrum Master, Certified SAFe Agilist

Leadership: MBA – Leadership concentration

Program / Project Management: 12 years; PMP

EDUCATION

MBA, Leadership

University of Texas at Dallas, Jindal School of Management (#10 public MBA)

B.S. Computer Science

University of Virginia, School of Engineering and Applied Science

PROFESSIONAL EXPERIENCE

Globe Life, Inc., McKinney, TX November 2020 – August 2023

Sr. Scrum Master

Promoted to Senior Scrum Master for the Salesforce.com Team

Transformed 2 Salesforce development teams to utilize mature Agile framework

•Coached 12 developers to higher level of Agile/Scrum maturity by improving their processes and tools utilization (Azure DevOps)

•Coached Product Manager to improve backlog management and user story quality

•Identified and resolved development team impediments

•Assured teams adhered to Agile mindset and Scrum framework

•Facilitated conflict resolution

•Resulted in 25% increase in sprint user story velocity

Projects:

•Family Heritage Sales CRM Project – implementation of Salesforce Community Portal for 1,600 agent users

•EPIC Platform – multiple projects to implement new features to the existing salesforce platform for Policy management

Sr. Project Manager

Managed project to replace the online portal for 40,000 general agents with a General Agency Portal running on a customized Salesforce Community Portal

Expedite Commerce (Salesforce Application), Plano, TX July 2020 – October 2020

Implementation Manager

Utilized Agile / Scrum Project Management framework

Managed CPQ and Advanced Forecasting salesforce app implementation projects for Transaction Network Services (Telecom)

Provided Salesforce Administration functions (workflows, processes, permissions, object/field management)

Boots on The Ground Consulting LLC, Plano, TX July 2017 – July 2020

Salesforce Consulting Partner

Converted client existing Contact Management Systems to Salesforce

Clients:

Arrow Fabricated Tubing, Garland, TX

Salesboomerang.com, Owings Mills, MD

RA-Lock Security Solutions, Inc., Midlothian, TX

SecondKeys.com, Memphis, TN

School-Connect LLP, Carrollton, TX

Après-Swim, Inc., Plano, TX March 2013 – June 2017

Scrum Master, Project Manager: (Jan 2013 – Mar 2016)

Managed 8 projects via Scrum framework and Agile methodology. Team consisted of founder, Design Experts and Consultants.

Managed daily scrum meetings to identify and resolve issues as they arose. Managed planning sessions, providing consensus on reasonable set of deliverables. Managed backlog of deliverables, developed and managed overall project schedule updating backlog schedule using MS Project.

Maintained daily communication with stakeholder regarding project status, change management, and frequently shifting requirements.

Rolled out website www.apres-swim.com which won a Silver W3 Award in 2016.

Concentra, Inc. (a subsidiary of HUMANA), Addison, TX May 2012 – November 2012

Program Manager

Health Care Service Corporation Chicago, IL and Richardson, TX October 2007 – June 2012

Program Manager

National Assoc. of Realtors, Chicago, IL – Managing Director, Reatlor.org July 1990 – February 2007

Wolters Kluwer Legal, Tax & Business, Chicago, IL - Project Manager

Legal Data Search, Inc. (dotcom) - Founder

Platinum Technologies/Reltech Inc. - Management Consultant

KPMG – Sr. Management Consultant

Kroger – Programmer, Database Analyst

CERTIFICATIONS

Certified Scrum Master (#000576285)

SAFe Agilist 6.0 (#490*****-****)

Certified Project Management Professional (#67187)

Certified Salesforce Administrator

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