Summary

Thorough, growth mindset individual experienced in many areas of IT, e-Commerce, and digital infrastructure. Ensuring digital core service availability, accessibility, and reliability, continually enhancing skills through hands-on experience, and training.

Experience

Site Reliability Engineer: May 2019 – June 2023 USAA Enterprise Digital - Personalization

Implementing SRE Principles and Practices across the Digital Enterprise organization

Managing engagements with business process owners and digital product owners

Establishing SLIs and SLOs

Creating and maintaining Service Health Dashboards.

Representing App development teams with the Enterprise Infrastructure SRE group

Producing and presenting SRE Benefits and gaps to executives for buy-in

Creating and maintaining Guidance for Alerting, responding and distributing alerting efficiently.

Create a reusable SLO step by step guide based on Google approach.

Contracted first 10 months through TekSystems before converting to full-time USAA employee

Site Reliability Engineer: April 2015 – May 2019 Pizza Hut Digital Engineering

Managed and maintained a Kubernetes environment on the Google Cloud Platform

Ensured the stability and uptime of middleware APIs and endpoints

Experienced Apigee user - configured and managed API proxies using the Apigee Edge UI. This included creating new proxies, configuring existing ones, and managing API proxy lifecycles.

Also used key Apigee features:API design and development tools, security and access controls, analytics and monitoring, and documenting APIs in the developer portal.

Configured firewall rules along with K8s technical configurations and deployed to cloud

Managed IAM inventory to control user access and permission using the GCP resource based approach.

Created custom IAM RBAC (role-based access controls) for our specific needs.

Supported PCI compliance

Created and maintained Terraform scripts for Infrastructure as Code to make sure changes in the infrastructure were properly controlled/versioned/revertible.

worked with IT infrastructure teams, Mapping/Geolocation teams, and SEO Channel Managers

Managed geospatial/geolocation microservices and migrated from Bing to Google.

Created a services catalog (using NewRelic app discovery hooks) and diagrams for core micro-services.

Maintained Perl script integration/ETL modules for product sales and system performance data.

Sr Analyst: Feb 2014 – Apr 2015 South West Airlines IT Architecture

Senior Analyst in the Product Services Delivery unit of Technology. Consulted with all Enterprise Architects, Solution Architects, and technology SMEs. Created, refined and maintained Enterprise Reference Architectures, Domain Reference Architectures, and Reference Implementations for the airline. Project management and in-depth technical analysis.

Sr. Analyst: Feb 2012 - Feb 2014 Chase Mortgage Technology

Certified Scrum master, and Certified Product Owner in an agile work stream developing, configuring and delivering integration software. Experience in pertinent Agile ceremonies – generating user stories, creating detail narratives, sizing stories, grooming backlog, resource allocation estimates, daily stand up meetings and weekly showcases to the business partners and sponsors. Additional roles; authoring web services XML, creating data entity relationship models.

Sr. Analyst: June 2010 – Jan 2012 Fannie Mae

Developed and implemented Credit Loss Applications and business automation software using OpenSpan. Performed extensive RDBMS analysis and wrote SQL for ETL/staging projects. Specialized in production readiness communications with senior management along with technical documentation detailing all interfaces with Equator for REO properties.

Dev/Operations Manager: Sep 2007 - April 2010 National Default Exchange (NDeX)

senior systems analyst promoted to development and support staff manager. Designed and developed applications supporting the Default Mortgage line of business using a custom Agile Scrum methodology. designed an SDLC change management repository and standard Workflow functionality for the initiation and approval of change requests and development enhancements.

Operations Leader: Sep 2004 - Sep 2007 CompUSA

Leader in corporate applications and middleware. pivotal in the design, development, and delivery of a number of products: A configure-to-order retail product (web, mobile, and kiosk) using C#, ASP.Net, Commerce Server, SQL Server, and Endeavor configuration engine. CompUSA's online Health Benefits Enrollment System, including the software and SQL to offer/accept benefits registrations and integrate with providers. Implemented MOSS 2007 workflows to enable project management/tracking from inception to time reporting. Managed a Lotus Notes conversion to Active Directory. Developed middleware apps using DataStage mapping software (Mercator), MQ Series, MSMQ and XML. CompUSA was acquired by Tiger Direct in 2004.

Late 2002 through most of 2004 Keith took time off to enjoy time with his new son.

Solution Architect/pre-Sales consultant: 1999 - 2002. worked with software companies as technical account manager supporting accounts and sales representatives across the country. presented at BorCon '99 on IDE development suites for Borland and developed multiple proof of concepts applications as tools to sell software and services to different customers. During this period, Keith worked for Borland Software, Intershop Communications, WebGain, and Haht Commerce.

Consultant: 1998 OpenConnect

engineer -developed a commercial java IDE (Open Vista) and created Proofs of Concept and presentations for potential and existing Open Connect customers. The software provided legacy system access (3270/5250 green screens) via distributed java thin client applets mapped to legacy data streams.

Systems Engineer: 1989 – 1997 EDS (HP)

Certified IT Systems Engineer. Serviced Allstate Life Insurance, Housing and Urban Development (HUD), General Motors, along with internal EDS organizations. Senior technologist in the Internet and New Media SBU. Example project: Using the latest technologies of Java, Shockwave, Perl scripting, RealAudio music encryption and streaming, along with database driven profiling of users. Worked directly with the CTO of Pepsi to translate the business requirements into the technical design and delivery plan for a worldwide marketing presence.

Recent Training and Certifications (in the last 6 years)

Google Cloud Architect certification (Coursera)

Scrum Master (JP Morgan Chase)

Architecting with Google Kubernetes Engine: Foundations

Product Owner (Chase)

Google Cloud Apigee API Platform (Coursera)

Agile Development and OO Design using UML

Splunk Power User

QuickBase Power User

ITIL V3 Foundation

Strategic Solutions & Software Sales

Education

Denison University, Bachelor’s Degree – Granville, Ohio

EDS Systems Engineering Program

Electronic Computer Programming Institute- 2 year program with Honors

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