Customer Service General Manager

Robert L. Henderson

**** ******** **** 513-***-****

Cincinnati, OH 45247 *******@*****.***

PROFILE HIGHLIGHT

Led full scale processes for multiple organizations ensuring highest quality professional expertise and superior customer service.

EXPERIENCE

Securitas, Inc

Supervisor

Plum Street

December 2023 to Present

AutoZone Auto Parts

Manager – Parts sales

Colerain Avenue, Cincinnati, Ohio

September 2023 to December 2023

Harrison Pavilion, Nursing & Rehabilitation

Harrison Ave., Cincinnati, Ohio

Director of Dietary Services

June 2023 –August 2023

Family Dollar Store, Inc

Hamilton Avenue

Head Cashier/Trainer/Interviewer

Jan 2023 – Mar 2023

Mashed Roots Restaurants

Madison Rd., @ Medpace, Elementary Eatery

Madisonville Ohio

Chef, Food Preparation and Sales

Sep 2022 – Jan 2023

Paul Brown Stadium

Cincinnati Bengals

Chef – Responsible for overall cooking of meals for the team, faculty and staff, off/on season. Assist vendors with preparation of food items

Jan 2022-June2022

U-Haul Moving & Storage, Inc.

Hamilton Avenue, Cincinnati Ohio

General Manager – 770071

Forklift and propane sales and operation. P&L and personnel control. Responsible for all services; record keeping and management meetings

October 2019 – February 2021

White Castle, Inc.

Central Parkway, Cincinnati Ohio

Team member/MIT, Burlington, Ky. Castle 59

June 2019-October 2019

Randstad Inc., Employment Placement Agency

Princeton Pike, Cincinnati Ohio

Warehouse worker, picking and filling orders, shipping and receiving packages.

March 2019-Present

Transit Authority of Northern Kentucky

Operator – 09/2017-03/2019

AAA Club of Cincinnati, Ohio

Tow Truck Driver/Customer Care – 05/2017-09/2017

Conduent/Xerox Erlanger, Kentucky

QCDRA 03/2017 – 05/2017

Quality control print mail processor

Private Personal Chef Caterer, Cincinnati Ohio

Culinary – 01/2014 – Present

Hired and developed employees on full scale catering operations

Managed purchasing and inventory control to ensure sufficient levels of high-quality products

Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability

Communicated and marketed culinary services to clients to ensure that they were hosted professionally and in a timely manner

Unemployed – 04/2015 – 03/2017

Working towards Bachelors’ degree – full time student

Dukester’s Restaurant & Catering, Cincinnati Ohio

Culinarian – 02/2015 – 04/2015

Contributed to the business by educating personnel on proper kitchen procedures

Expedited orders for carry out and catering events

Quickly familiarized with the operations and provided culinary expertise

Unemployed – 04/2014 – 02/2015

Applying for options for Bachelors’ degree

Cincinnati State College

Overlook Café and Summit Restaurants, Cincinnati Ohio

Culinary – 02/2014 – 04/2014

Work closely with senior Chefs, (CEC’s, CCA’s, and AAC’s) with increased responsibility

Monitor compliance with safety, sanitation, and food preparation standards

Provided input in managing, purchasing and inventory control to ensure sufficient levels of high-quality products

Coordination, preparation, delivery, and set-up of culinary cuisine for extra-curricular Summit Restaurant Catering events

Unemployed – 01/2009 – 02/2014

Working towards associate degree – full time student

Genesis Janitorial Services, St. Peters, Montana (Corporate Office)

Area Manager Home Depot – 08/2007 – 01/2009

Implemented, coached, and motivated corporate/ departmental policies, procedures and services

Trained and instructed employees in job duties and company policies

Delegated responsibilities to various supervisors for 14 + Home Depot Stores throughout Greater Cincinnati and Dayton areas

Strengthened relationships between store managers and sub-contractors. Overcame language barriers

Cincinnati Arts Association, Cincinnati Ohio

Sanitation Engineer – 11/2004 – 08/2005

Executed cleaning of restrooms/staterooms, dressing rooms and offices. Attained event set-up skills for multiple events at Music Hall and other Cincinnati Arts locations.

Trained and instructed new employees in job duties and company policies

Inspected and cleaned exterior of property. Ensured parking areas and sidewalks were free from debris, and broken glass.

Provided escorts for distinguished guests and families at for special event coordination when requested

Metropole Apartments, Cincinnati Ohio

Surveillance Officer – 05/2000 – 04/2003

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

Prioritized shift events by patrolling and greeting guests. Assigning visitor passes and escorts.

Responded to numerous calls throughout the 500-unit building.

Johnson, Pinkerton, Corps, Metropole Security and others; Cincinnati, Ohio

Security Supervisor – 03/1996 – 05/2000

Oversaw and led security actions to include new and recurring employee training for fifteen plus guards

Managed the responsibility for over a billion dollars’ of equipment and oversaw personnel

Site supervisor for the tallest building in the City of Cincinnati, The Carew Tower

Collaborated closely with property managers and security officers to ensure policies and procedures were adhered to in a timely manner

Rookwood Pottery, Hyde Parke, Cincinnati Ohio

Culinary – 01/1992 – 5/1994

Planned team culinary services for lunch/dinner as a line cook, preparation, and grill cook

Controlled lunch orders to ensure that they were correct and executed on time

EDUCATION

Strategic Organizational Leadership Management, BA

Wilmington College 03/2014 – 12/2016

Culinary Arts, AA

Midwest Culinary Institute at Cincinnati State

Technical & Community College – 11/2009 – 12/2013

MILITARY

United States Navy – 5/78 – 5/86

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