Customer Service Representative
Resume:
E
KELLY RIDLEY
Houston, Tx *****
**********@*****.***
Hard-working, team-oriented individual seeking employment. A self-starter and quick learner with a versatile skill set and experience in customer service, team management, and written and oral communication. Strong interpersonal skills with varying certifications. Innovative problem solvers are always open to new challenges that allow for both personal and professional development.
WORK EXPERIENCE
Customer Service Representative
Xfinity - Houston, TX — April 2015 to December 2022 Responsible for providing entry-level technical support service to our small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Communicates in a warm and friendly manner through both verbal and written means. Works on straight forward tasks using established procedures. Customer Service Associate
T-Mobile - Houston, TX — June 2008 to April 2015
Provided effective and timely resolution of various customer inquiries and concerns. I built customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Delivered exceptional customer service using resource documentation for reference and training tools provided. Meet department productivity and quality standards. Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help. Complete training requirements to learn new skills. EDUCATION
High School Diploma
Wisner High School
Bossier Learning Center
GED
SKILLS
• Customer Service
• Communications
• Data Entry
• Problem Solving
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